Universal Mitsubishi - Service Center

I give Armen 5 stars. I came in for a service maintenance, Armen told me that it will be ready 1.5 hrs. I was able to do a little bit of work while waiting. The car was ready in exactly 1.5 hrs. maintenance, Armen told me that it will be ready 1.5 hrs. I was able to do a little bit of work while waiting. The car was ready in exactly 1.5 hrs. I’m satisfied with the service. Thank you! More

A very friendly environment with great customer service. My service advisor explained thoroughly what was performed on my vehicle. Definitely will be returning to service my vehicle. Thank you My service advisor explained thoroughly what was performed on my vehicle. Definitely will be returning to service my vehicle. Thank you More

They were patient & nice and fixed the problems like promised. Will come back again :) in the future for servicing the vehicle. They are pleasant to deal with promised. Will come back again :) in the future for servicing the vehicle. They are pleasant to deal with More

Service Light -airflow Paul, as always, was very helpful in addressing my device issue which turned out to require a replacement part under warranty. He kept me up to date t Paul, as always, was very helpful in addressing my device issue which turned out to require a replacement part under warranty. He kept me up to date throughout the process and was able to get me in on a Saturday. More

What a great service WOW I had a great experience by visiting Duarte Mitsubishi plus I have pleasure to meet with service advisor Armen he literally took care everything very I had a great experience by visiting Duarte Mitsubishi plus I have pleasure to meet with service advisor Armen he literally took care everything very professionally and timely manner. If there is six stars available I will give him even six stars thank you very much for your professional service keep up the great service 🤝👍 More

Fast & painless The power steering went bad on a used car. Armen discovered something was disconnected and suspected the tow company did not connect it correctly. It The power steering went bad on a used car. Armen discovered something was disconnected and suspected the tow company did not connect it correctly. It was warranty work. More

Great customer service! Highly recommend speaking to Paul. Everything is perfect. Pual is always taking care of me and letting me know what's next with the car . He is a very great employee. Everything is perfect. Pual is always taking care of me and letting me know what's next with the car . He is a very great employee. More

Battery Back Job After a week that my new battery was installed, my Outlander experienced hard starting. The battery was bad after exhaustive electrical testing, the d After a week that my new battery was installed, my Outlander experienced hard starting. The battery was bad after exhaustive electrical testing, the defective battery was replaced. My only disappointment was that this situation could have been avoided if the unit was tested aftet the initial installation and would have save me a whole morning’s drive back and forth from Granada Hills. More

Great customer service Called the service department regarding issues with a used Chevrolet Malibu I purchased at universal. Spoke with Paul, from the very beginning he was Called the service department regarding issues with a used Chevrolet Malibu I purchased at universal. Spoke with Paul, from the very beginning he was helpful, and very understanding. He explained the steps he was going to take next. He followed through at the times he said. He made sure I had a rental car for the time my car was being repaired. I have to say Paul is the perfect person to deal with customers, you have an amazing employee and hope he is rewarded for his outstanding customer service. Only down side, window residue and carpet issue was not fixed. I did call regarding the window and Paul offered for me to bring back at a later time to see if their detail person could get the residue off. I did not notice carpet still coming up until I got home. More

Great customer customer service All personnel are always very friendly and attentive Thank you‼️great customers service,‼️ however I have to share this experience I took my car to All personnel are always very friendly and attentive Thank you‼️great customers service,‼️ however I have to share this experience I took my car to have a break light replaced, and oil change I explained that my daughter was having her behind the wheel test drive. I wanted it to make sure my car was running well. The very next day I took my daughter to DMV for her behind the wheel test and my car just died on the test line they had to push it to get it out of the way . I called my roadside service the responder pointed out that one of the connection terminal on my battery was loose and a bit corroded he wire brushed it, clean it and tightened it, jump started, in less than 10 min my car was running again. My message to service tech: inspect this type of minor things on vehicles “when taken for service” and point it out to customers for easy fix, and headache solver. My daughter has to wait till April 2020 for the next available appointment behind the wheel test. I’m a bit disappointed. but universal Duarte Mitsubishi “ kudos‼️“ is still my # 1 to take my car for service. Armen and Paul always assist me very professional and attentive More