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Universal Nissan
Orlando, FL
2,706 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,706 reviews
June 04, 2026
Was treated with respect. Was given plenty of time to look and ask questions. Felt comfortable dealing with them. Got a good car. Was given plenty of time to look and ask questions. Felt comfortable dealing with them. Got a good car. More
by ARIXAMIROSILA
Verified Customer
June 04, 2026
they took my needs & financial needs in consideration when I explaned my car was tottled in an accident when I explaned my car was tottled in an accident More
by vero783
Employees Worked With
Other Employees :
Mia front desk very helpful on the phone
June 04, 2026
We found the car we needed, no surprises, no price hikes, just an honest conversation and quick service. just an honest conversation and quick service. More
by thekidd6669
May 31, 2026
El mejor vendedor de la Nissan hace lo que sea para que te vayas montado en el carro que desees te vayas montado en el carro que desees More
by Nancyvf78
May 30, 2026
I went to Universal for a Nissan truck. I took a test drive and the salesman gave me a price. I wanted more for my trade so he got a sales manager Victor to see if it is possible. The I took a test drive and the salesman gave me a price. I wanted more for my trade so he got a sales manager Victor to see if it is possible. The sales manager Victor took over and tried to high pressure me into buying it. He replied to my objections with rude responses. This went on for a while until I stood up and loudly told him "I don't need this truck and I don't need to listen to this." Another manager came over and I told him about Victor's rude behavior. Victor doesn't work on commission so he doesn't care if the sale is lost. No more Universal Nissan for me More
by JimmyJo3000
Employees Worked With
May 29, 2026
Excellent attention , special thanks to the fabulous Desiree Puglia for her patience and support on buying our car Desiree Puglia for her patience and support on buying our car More
by MARIAFERP21
May 27, 2026
Service was okay, sold me a car that literally a month later I had to replace all tires. Found out that I did not have a spare tire, also the key fob is not working properly. Trying to get someone on the later I had to replace all tires. Found out that I did not have a spare tire, also the key fob is not working properly. Trying to get someone on the phone is a circus and no help. DO NOT BUY FROM THEM!!!!!! More
by BMORGEN4310
Employees Worked With
May 26, 2026
Good professional service and courteous people. They do what it takes to put you on the car that you want. They do what it takes to put you on the car that you want. More
by padifex62
May 23, 2026
* Lack of customer care and service awareness * Misrepresented warranty contract * Untrustworthy * Frustrating * Disappointing * Unprofessional * Inconsistent procedures, policy awareness * Misrepresented warranty contract * Untrustworthy * Frustrating * Disappointing * Unprofessional * Inconsistent procedures, policy awareness * Poorly handled * Lack of accountability * Weak or no communication or responses * No customer relationship awareness or flexibility to problem solve * Lack of transparency * Poor execution when delivering final product, windshield cracks, chips, mats, paint chips, dents, emergency tire kits * Lack of cross-department knowledge, policies, contracts, warranties * The experience reflected poor internal coordination and a lack of communication between departments. More
by Yt
Employees Worked With
Other Employees :
GM Guillermo Faria provided a resolution, demonstrated flexibility, and instructed management, including Rubin and Juan, to follow through on the customer’s concerns. Leadership is entrusted to make decisions that enhance the customer experience, build tr
May 22, 2026
Juan and the Universal Nissan team provided excellent service. From describing the vehicle to discussing our trade and the final price, everyone was professional and knowledgeable. Thank you for the grea service. From describing the vehicle to discussing our trade and the final price, everyone was professional and knowledgeable. Thank you for the great experience. More
by Jlouis15
Employees Worked With
