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Universal Nissan

Orlando, FL

4.5
2,597 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,597 reviews

June 02, 2021

The people attention is fantasticYou need a new or use The people attention is fantastic You need a new or use car, you have to go universal Nissan. Asking for Williams Sanchez is the best seller. More

by RONV82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Universal Nissan responded

Thank you so much for the wonderful review. We truly appreciate it.

June 01, 2021

Car shopping is the pits and needs to be restructured, so the price stated needs no negotiating. Our salesperson was very nice and helpful. She answered all of our questions, but with that said, she still ha More

by THESUTHERLANDS
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Matos, Christy Vargas
Jun 01, 2021 -

Universal Nissan responded

We appreciate you taking the time to share your experience with us. We strive to provide the best customer service and deals to each one of our customers. If there is anything we can do to make your experience a pleasant one please let us know. You can reach me directly at scanelon@universalnissan.com

May 30, 2021

Sarfaraz Ahmed was great! This was quick and painless and made the whole experience easy! I did not feel pressured or rushed through the whole process! I was able to find the car for me! More

by Samuel H.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2021 -

Universal Nissan responded

Thank you for such a kind review. We strive to provide the best service and deals to our customers and your happiness is always our mission.

May 29, 2021

Hello. I had diagnostics run on my Nissan Rogue transmission. They said the car transmission was completely broken and needed a new transmission. The estimate was around $4200. I later found out th More

by ZAF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Macias
1.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Petgrave
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saul Ruiz, Jonathan Arocho
May 31, 2021 -

Universal Nissan responded

Thank you for sharing your feedback with us. We would like to learn more about the situation. At your earliest convenience you can reach out to me directly at scanelon@universalnissan.com thank you

May 29, 2021

When our trade in died at the local chick fil a. Universal Nissan sent a very nice sales person, Erick Disla, to see if he could get it started. When he couldn't, he took us to the dealership and More

by Sarahboesch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Disla
May 31, 2021 -

Universal Nissan responded

Thank you for sharing this awesome review! It is our priority to make sure our customers get the best customer service and an awesome price! Thank you for shouting out our sales consultant Eric, we will share this with the team! Congratulations and have a wonderful day!

May 28, 2021

Julian our salesperson was great. Took time with us and really helped the process. Followed up after the sale which was great. I would recommend Julian anytime. More

by CRWEISS54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deya Oumallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Vila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Matos
May 31, 2021 -

Universal Nissan responded

We're so happy that you had a wonderful experience and are confused with the 2 star rating. Please let us know if there is anything we can do to assist you or if this rating was a mistake and you would like assistance changing your review rating. Have a great day.

May 31, 2021 -

CRWEISS54 responded

I thought I did 5 stars?

May 31, 2021 -

Universal Nissan responded

Thank you so much for a wonderful updated rating. We truly value you.

May 28, 2021

Erick Disla is hands down one of the best car salesman I have ever had to deal with. I have purchased several vehicles in my lifetime and no experience has been better then with Erick. Not only did Erick he More

by Noel De Jesus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Disla
May 28, 2021 -

Universal Nissan responded

We are thrilled to have you as part of the Universal Nissan family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

May 27, 2021

The staff were all very friendly and my agent Andrew and his manager Deya were both extremely helpful and worked with me to make the deal happen More

by AKSHAYKHEMLANI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deya Oumallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Matos, Androw Soliman
May 28, 2021 -

Universal Nissan responded

Thank you for such a kind review. We are delighted to hear about your great experience with us.

May 25, 2021

I have been doing business with Nissan for several years and it has always been a very good experience we are happy with all pr More

by IBARRANCO01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Alexis Mangual
May 25, 2021 -

Universal Nissan responded

We appreciate this wonderful review and your loyalty! We will pass this on to the team. Take care!

May 25, 2021

I have been a customer for over 30 years - back when it was Kissimmee Nissan. Have bought 12 new cars from this dealership over the years and have had them serviced there as well. After my last service v More

by Sandy R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Himanshu Patel
May 27, 2021 -

Universal Nissan responded

Sandy, we apologize for the experience you had. What was described are not the characteristics or level of service our staff strive to provide, and we would like to learn more about the situation. We truly value your business and your loyalty and would like to make things right. Please reach out to me directly at scanelon@universalnissan.com Thank you.

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