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Universal Nissan
Orlando, FL
2,597 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,597 reviews
May 07, 2021
The service department was able to accommodate my vehicle without an appointment. The staff was professional, courteous, and accurate with the estimate to replace the tire. without an appointment. The staff was professional, courteous, and accurate with the estimate to replace the tire. More
by STACIE.EDMONSON
Verified CustomerEmployees Worked With
May 07, 2021
My service there is always great. My advisor Jonathan Arocho is knowledgeable and friendly. My times there are usually short and if I add things to do he always lets me know it will take longer than norm Arocho is knowledgeable and friendly. My times there are usually short and if I add things to do he always lets me know it will take longer than normal. 😊 More
by FUENTES0665
May 07, 2021
It is my favorite dealer because the staff always want to help you to resolve any issues. They have a great cafeteria with such a good taste. help you to resolve any issues. They have a great cafeteria with such a good taste. More
by EMERALDACUPUNCTURE
Employees Worked With
May 07, 2021
Excellent service. The upgrade in my vehicle is extraordinary. I was happy with my Titan and now I’m happier with the 2021, 4x2 model. extraordinary. I was happy with my Titan and now I’m happier with the 2021, 4x2 model. More
by JADENIRA
May 07, 2021
Amazing service and information. Thank you for all your patience and help. It was a pleasure shoping and excellente shopping experience. Thank you Julian for all. patience and help. It was a pleasure shoping and excellente shopping experience. Thank you Julian for all. More
by Ambar
Employees Worked With
May 07, 2021
Have been doing business with Universal Nissan since 2003. I always get great service and awesome vehicles with a friendly smile and take care of all my requests in a timely fashion, 2003. I always get great service and awesome vehicles with a friendly smile and take care of all my requests in a timely fashion, More
by SUSANDALEY30
May 06, 2021
1. Stop raising your prices on your long term customers out of nowhere with no real reasoning other than the price just went up. Or switching what type of oil I use without my knowledge. 2. Stop harassing out of nowhere with no real reasoning other than the price just went up. Or switching what type of oil I use without my knowledge. 2. Stop harassing me to give you guys a review on my experience. My experience with here is always trash. Every single time it is something new. 3. I do not want to talk about this on the phone so do not waste my time to call and apologize about the inconvenience but truly do nothing about the situation. If nothing I said is fixable then leave it that and leave me alone. I’ll come when I need service should I choose to. Thanks. Also I don’t know what employees I worked with. I’m giving them 5 stars because this has nothing to do with the workers but with this trash company to begin with. More
by KASSANDRA
Employees Worked With
Jonathan Arocho
May 06, 2021
Never go anywhere else the service in the price was just what I was looking for in the color of the vehicle great job Finance department was great also what I was looking for in the color of the vehicle great job Finance department was great also More
by CLAUDIAMANTEY321
May 06, 2021
Very friendly and helpful. Very knowledgeable about the cars we looked at. He helped with financing and insurance. The cafeteria smelled really good. Free water and coffee. cars we looked at. He helped with financing and insurance. The cafeteria smelled really good. Free water and coffee. More
by PENNYSTARR75
Employees Worked With
