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Universal Nissan
Orlando, FL
2,602 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,602 reviews
August 04, 2023
Ángel Rodríguez and Josh Munoz took great care of my lease process. They both were professional, friendly, and explained everything in detail and made the process easy. lease process. They both were professional, friendly, and explained everything in detail and made the process easy. More
by LIZGONZALEZ
Verified CustomerEmployees Worked With
Josh Munoz, Angel Rodriguez
July 31, 2023
Awesome sale man and service… very attentive to my needs. Very happy with my new car Very happy with my new car More
by TRODRIGUEZ620
July 28, 2023
Rolando was very professional and knowledgeable about the Titan. Outside of truck could have used some wax. Inside was very clean. Wiper blades came apart during the rain on the way home. Other than that, I Titan. Outside of truck could have used some wax. Inside was very clean. Wiper blades came apart during the rain on the way home. Other than that, I am very happy with the truck. More
by rickysan1
Employees Worked With
Rolando Garza, Eric Gunnerson
July 25, 2023
At first everything was perfect, kind, friendly, they sold me a car that I had gouges and stains on the driver's side they promise me that they will fix it that it will be resolved quickly, one of the m sold me a car that I had gouges and stains on the driver's side they promise me that they will fix it that it will be resolved quickly, one of the managers and the one who sold it to me promised that there would be no problem they give me a date, I leave the vehicle they have it for a week and when I pick it up they only fixed one thing, I tell the person who sold it to me that they did not fix anything, when I try to contact them to fix this matter they tell me that they will fix it so I shouldn't worry, but they keep passing the l ball and they play blind so as not to fix anything, they lies to your face, the car has another problem which I reported but his excuse is that this is normal and we are talking about you. Security problem, Mr. Finace is not a very nice person, in addition they sell the vehicle costs and then they put 5,000 more, horrible experience. More
by marapao31
Employees Worked With
July 23, 2023
Everyone was very attentive and informative. I had a good experience at this dealership very professional. I had a good experience at this dealership very professional. More
by DDMYERS3
Employees Worked With
July 22, 2023
I do not recommend buying from here. They are nothing but a bunch of liars. Drove an hour and 30 minutes after we were told they had the vehicle on the lot my wife wanted, but couldn't They are nothing but a bunch of liars. Drove an hour and 30 minutes after we were told they had the vehicle on the lot my wife wanted, but couldn't hold it until the next day. We arrive and were told it was traded to another dealership. They found a different color that was acceptable to my wife returned the next day with numbers agreed to for trade an so on, had a bank check in hand to be told they couldn't give us the amount agreed to for trade because they were going to loose money because we weren't financing with them. So just one lie after another from this dealership strongly recommend you go elsewhere More
by ryhend31
Employees Worked With
July 22, 2023
Everyone was super nice, very informative! They made my car shopping experience enjoyable. Not overly pushy. They made my car shopping experience enjoyable. Not overly pushy. More
by DDMYERS3
Employees Worked With
