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Universal Nissan

Orlando, FL

4.6
2,681 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,681 reviews

December 21, 2025

I had a poor experience at this dealership, would not recommend or buy there again. My business /transaction didn’t feel appreciated or gracious to them. Final price I paid was more than the initially pr More

by vanessa.traficante
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Justice Rodriguez
Dec 23, 2025 -

Universal Nissan responded

Thank you for sharing your feedback. We’re sorry to hear that your experience did not align with your expectations. We take concerns regarding pricing transparency, communication, and vehicle delivery seriously. While many aspects of the purchase process are reviewed and agreed upon prior to delivery, we understand how miscommunication or unmet expectations can lead to frustration. We would welcome the opportunity to review this in detail, clarify any misunderstandings, and address any outstanding concerns. Please contact us directly and provide the best way to reach you so a member of our management team can follow up. Gina Nava Reputation Manager gnava@universalnissan.com

December 21, 2025

Everyone was very nice and answered all of my questions, was very keen on explaining everything so I was well informed More

by jahabarr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eliab Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Arana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2025 -

Universal Nissan responded

Thank you for taking the time to leave us a review! We're so happy to hear you enjoyed your time here with Eliab and most importantly, your new vehicle! Let us know if there's anything we can further assist you with! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

December 19, 2025

I love this dealer and salesman Raul Ruiz he is great and really helped me with the purchase of my new Nissan Pathfinder. I will definitely will purchase another vehicle at this dealer with salesman Raul Rui More

by Danilo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raul Ruiz
Dec 20, 2025 -

Universal Nissan responded

Danilo, thank you for taking the time to provide our team at Universal Nissan with a five-star review! Congratulations on the purchase, We appreciate your business! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

December 18, 2025

Jeffrey was Great. Got me the car and price I wanted without wasting time. 2nd car I’ve bought from him More

by butcherlee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2025 -

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

December 10, 2025

Variedad de vehículos, la asesoria y atención por parte de Willlam fue excelente. Se acomodaron a mis necesidades de compra y a mis formas de poder pagar. Los recomiendo con toda seguridad. More

by DIEGO GRISALES
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Espinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : La asesora de los seguros
Dec 20, 2025 -

Universal Nissan responded

Diego, en Universal Nissan, nos esforzamos por ofrecer la mejor experiencia posible a nuestros clientes. Estamos encantados de que William haya hecho que su visita fuera agradable. Fue un placer tenerlo con nosotros. ¡Gracias por su valoración! Verdaderamenta el mejor lugar para comprar Gina Nava Gerente de Reputación gnava@universalnissan.com

December 07, 2025

Thomas & Keith were both Excellent & Professional ! !! Did not meet Juan- everyone was friendly & eager to help More

by MMCGINT8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Priestley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2025 -

Universal Nissan responded

Thank you so much for taking the time to share your experience with us. We truly value your business! Congrats on your new ride!! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

December 06, 2025

They provided great service and helped with my buying experience. Raul was fantastic, understanding and very Patient. Richard delivered on his promise on getting me a great deal. I appreciate them both. More

by mariemesow15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Arana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2025 -

Universal Nissan responded

Thank you so much for choosing Universal Nissan! Congrats on your new purchase, and let us know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

December 06, 2025

Friendly, easy to work with, understanding, and professional. Made buying a car quicker than expected More

by toomuchpepper66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Espinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2025 -

Universal Nissan responded

Thank you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Universal Nissan. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

December 03, 2025

When I first walked into the showroom I experienced a warm and welcoming feeling. I did not expect that from a car dealership. More

by bovson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2025 -

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

November 30, 2025

Sarfaraz provided great service i always recommend my family and friends to visit him only , as you feel like family More

by TashirAdnan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Na
Dec 20, 2025 -

Universal Nissan responded

Thank you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

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