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Universal Nissan
Orlando, FL
2,711 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,711 reviews
January 27, 2026
Aún esperando para solucionar un problema en una luz pendiente desde que compré el vehículo pendiente desde que compré el vehículo More
by juanrodal0115
Verified CustomerEmployees Worked With
January 22, 2026
Just fantastic. I felt the level of service was like I have never received at any dealership. I felt the level of service was like I have never received at any dealership. More
by KAHUNA6632
January 21, 2026
Everything was done in a quick and efficient manner without feeling rushed. There was no pressure from the sales staff. They listened to my needs and wants and helped me make the perfect selection for without feeling rushed. There was no pressure from the sales staff. They listened to my needs and wants and helped me make the perfect selection for my family. More
by ALSPLITTER
January 04, 2026
Excellent and professional customer service. Andy Santana was very courteous. I will definitely be an advocate for him. Andy Santana was very courteous. I will definitely be an advocate for him. More
by gpmclean
January 03, 2026
My sales person was Mr. Martinez...he was very respectful and he was trying to kept the word on pricing but NOT the final price. But is something that happened on every car Martinez...he was very respectful and he was trying to kept the word on pricing but NOT the final price. But is something that happened on every car dealer. Even paying in cash always a delay back and forth. More
by lvegamail
Employees Worked With
Mr Martinez
January 03, 2026
CJ provided truly remarkable customer service throughout my car‑buying experience. From the very beginning, he made me feel like I was part of the Nissan family by putting my interests first at every step. my car‑buying experience. From the very beginning, he made me feel like I was part of the Nissan family by putting my interests first at every step. His honesty, patience, and genuine care stood out in a way that’s rare to find. CJ took the time to understand what I needed, explained everything clearly, and never once made me feel rushed or pressured. Because of his professionalism and warmth, what could have been a stressful process became enjoyable and empowering. I highly recommend Louis CJ Joseph to anyone looking for a salesperson who truly puts the customer first. Great Job CJ! -Genevieve Lelie Cauvin Barbot More
by Genevieve Lelie Cauvin Barbot
Employees Worked With
January 01, 2026
Be careful I went in pre-approved n you switched my financing from my bank to yours wasn’t happy when I found out n I returned n was told that I signed papers n nothing they can do financing from my bank to yours wasn’t happy when I found out n I returned n was told that I signed papers n nothing they can do More
by caculo7
Employees Worked With
December 30, 2025
Overall Great experience, smooth transaction with many options to choose from, would do it again., Thanks! options to choose from, would do it again., Thanks! More
by dimi0
Employees Worked With
Other Employees :
Missed her name, She helped me set up my insurance, 5 star
December 29, 2025
Thanks to Raul Ruiz, I got my new 2026 Rogue! He guided us and helped us throughout the whole process. He made it easy and he was very professional. This is our 4th vehicle with Universal Nissan. He guided us and helped us throughout the whole process. He made it easy and he was very professional. This is our 4th vehicle with Universal Nissan. Thanks! More
by Nilsa Gonzalez
December 23, 2025
Luis did a phenomenal job and went above and beyond to help us find what we were looking for help us find what we were looking for More
by EDUARDO_G87
