Val Ward Cadillac Inc

Griffin was an amazing sales person. He helped me find the right vehicle with the price I needed. We discussed 3-4 different colors and years of the XT5. I already had a 2019 XT5 and was He helped me find the right vehicle with the price I needed. We discussed 3-4 different colors and years of the XT5. I already had a 2019 XT5 and was wanting a newer model. We handled everything through text and email which was best for me as my schedule is extremely busy. We went back and forth on Thursday and by Friday afternoon we had the deal. I went in Saturday and was in and out in 45 minutes with signing and delivery. Griffin was professional and friendly. Even though I already had an XT5 he went over all of the new features of the 2025 model. When the inside wasn't completely detailed I mentioned it and he made sure I could come back for a full detail the next week so I would be happy. He even removed my SunPass off the windshield and put it on the new vehicle. He was the best to work with and I will continue to recommend him to others when they are looking for a new car whether it is a Caddy or not. I take advantage of the Saturday morning complimentary car wash from time to time and those two guys are hustlers. They are so friendly, remember me and always give me tips on keeping my caddy in the best condition. The team at Val Ward Cadillac is top notch! This is my 3rd vehicle from them and this was the best experience. More

Love the service and attention I received by having my tire replaced last minute. I was able to be seen right away, and it took no time at all to complete. tire replaced last minute. I was able to be seen right away, and it took no time at all to complete. More

Always happy with my experience! Customer service is excellent and oil changes are quick and easy! Customer service is excellent and oil changes are quick and easy! More

no problems at all, got oil change done quickly and service advisor was great! Lounge was great. service advisor was great! Lounge was great. More

* everything was great . .. ***** Except either the mechanic or whomever brought vehicle from mechanic into the bay for me to drive out..... Put their greasy / dirty arm on .. ***** Except either the mechanic or whomever brought vehicle from mechanic into the bay for me to drive out..... Put their greasy / dirty arm on my door arm rest. * My brand new Escalade with very light / cream colored leather. They did clean if for me and apologized but I was extremely pissed off. So I would advise them strongly not to do such in the future ... aka Use Their Brain and be Respectful to your customers vehicle. Karina was wonderful again apologized and fully understood my issue.... but it was it was not her fault / she did not do it. You should ask her who did it and address it directly with them. More

The service advisors at the dealership are always friendly. They keep me informed as the work is being done. friendly. They keep me informed as the work is being done. More

Sam Vince was amazing. From the time we started looking at the vehicles, he met every need. It was the best experience I've had in purchasing a vehicle. I highly recomme From the time we started looking at the vehicles, he met every need. It was the best experience I've had in purchasing a vehicle. I highly recommend you make a visit. More

Very pleasant experience ! ! All the people we can in contact with and obviously the Manager were very helpful and knowledgeable. Comfortable and ralaxing no pressure selling mu ! All the people we can in contact with and obviously the Manager were very helpful and knowledgeable. Comfortable and ralaxing no pressure selling much appreciated. Will recommend to any of my friends More

Everyone is concerned and attentive particularly Karina Gomez. That also goes for all the workers when you first bring your car in for service. They actually remember who you are. Gomez. That also goes for all the workers when you first bring your car in for service. They actually remember who you are. More

The service gentleman was very, very thorough and very polite. It was a pleasure to have him to fix the problem with my Cadillac. I would recommend him for anything. polite. It was a pleasure to have him to fix the problem with my Cadillac. I would recommend him for anything. More