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Val Ward Cadillac Inc

Fort Myers, FL

Overview
Employees
Reviews
Vehicles
4.8
1,377 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 9-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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12626 S Tamiami Trl

Fort Myers, FL

33907

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Showing 1,377 reviews

September 21, 2026

The service department was fast and efficient and kept us updated on regular basis. They gave us a loaner car and even met us half way to pick up our car! They rock! More

by GRAFSAGER71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in Service and Amanda in the car loaner area
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Sep 26, 2026 -

Val Ward Cadillac Inc responded

We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 20, 2026

Jane always courteous efficient and transparent with everything pinnacle . She keeps setting the bar higher every time . More

by thcarguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2026 -

Val Ward Cadillac Inc responded

We are so happy to read such a great review about Val Ward Cadillac, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 20, 2026

Prices were very much way too high and there was a big lack of communication. More

by DRRUDY411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Sep 21, 2026 -

Val Ward Cadillac Inc responded

We regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (239) 939-2212 at your earliest convenience to discuss how we can turn your experience into a positive one.

September 19, 2026

I am very pleased with the service at Val Ward especially my advisor. Jane always does a fantastic job. Really appreciate everything she does. More

by DONALDLOUDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2026 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. We are always more than happy to assist you if anything else comes up. Take care!

September 18, 2026

Val Ward's service department remains to uphold their integrity in providing quality service. They always make me feel to be a valued customer. Dave, Jane and Karina are certainly more like ambassadors More

by RALPHCDEWITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2026 -

Val Ward Cadillac Inc responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

September 18, 2026

Excellent service. Service writer kept me informed and was very professional. Would recommend this dealer. More

by IBALARRY28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Weidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Whittaker
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Sep 25, 2026 -

Val Ward Cadillac Inc responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 18, 2026

Great experience at Val Ward! Friendly, professional service, knowledgeable staff, and they made everything easy. More

by JPELLECHIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 25, 2026 -

Val Ward Cadillac Inc responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 18, 2026

Jane was very helpful with our tire sensor problem! She helped us deal with our warrenty which we appreciated. More

by DBSTRIKE2113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2026 -

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 18, 2026

They changed the oil and rotated the tires in a timely manner but they could not solve the problem that I brought in for. More

by THATCHERTM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Sep 20, 2026 -

Val Ward Cadillac Inc responded

We regret to hear that you are displeased with your recent experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (239) 939-2212 when you have a chance. Thank you, and we look forward to hearing from you.

September 17, 2026

Services were great. No waiting service was done in time. Waiting area was very quiet and comfortable. Personal pleasant and respectful. I would recommend Val Ward dealer More

by bkisner0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Weidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 23, 2026 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

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