Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Val Ward Cadillac Inc
Fort Myers, FL
1,241 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 9-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,241 reviews
April 29, 2026
This was my first visit to Val Ward Service. I was greeted promptly, everyone made me feel valued. My oil was changed, tires rotated, and inspection performed in a reasonable length of time. I w I was greeted promptly, everyone made me feel valued. My oil was changed, tires rotated, and inspection performed in a reasonable length of time. I will return More
by balvarez2
Verified CustomerEmployees Worked With
April 28, 2026
I am always pleased with the interactions from the Cadillac team. Everyone is super friendly, knowledgeable and extremely helpful. I hope to remain in the Cadillac family for a long time! Cadillac team. Everyone is super friendly, knowledgeable and extremely helpful. I hope to remain in the Cadillac family for a long time! More
by carolyn16
Employees Worked With
April 28, 2026
It was a pleasure doing business in your showroom. Your salesman were polite, courteous Fred Walters made everything seem so easy and an efficient was very quickly done. Your salesman were polite, courteous Fred Walters made everything seem so easy and an efficient was very quickly done. More
by Robert_repetta
Employees Worked With
April 25, 2026
Easy to schedule Service. Staff knowledgeable and friendly. Don't need "electronic & admin fee" as I maintain my own meticulous records for my car. $5.95 Don't agree with Staff knowledgeable and friendly. Don't need "electronic & admin fee" as I maintain my own meticulous records for my car. $5.95 Don't agree with adding "oil treatment" to my car's oil change. $10.00 Note: 1st time charged for this oil treatment? More
by GDRL
April 23, 2026
This is a great dealership. They always treat me right, and get me back on the road quickly. Chris Sewell in service is my guy! Also love the free Saturday carwash as well (p They always treat me right, and get me back on the road quickly. Chris Sewell in service is my guy! Also love the free Saturday carwash as well (please tip the guys). I purchased my 2022 CT5 full size sedan at this dealership and it is a stunner in wave metallic with the onyx package. Just love this car and happy to have a superb dealership to have it serviced at. More
by pmzuck
Employees Worked With
Chris Sewell 5 stars
April 23, 2026
I have had nothing but great experiences with Val Ward Cadillac and their service Department. Jane Flesch is always a pleasure to work with. Cadillac and their service Department. Jane Flesch is always a pleasure to work with. More
by dcarson6
Employees Worked With
April 18, 2026
Service department was very responsive. I have not dealt with the sales department other than an inquiry regarding a ct4 blackwing back in December. I have not dealt with the sales department other than an inquiry regarding a ct4 blackwing back in December. More
by pjdemetre
Employees Worked With
Chris Sewell
April 16, 2026
Chris is great, however having to pay $260+ dollars to just look at my sunroof liner from a diagnostic test that took 15 minutes max, is outrageous and leaves a bad taste!!! just look at my sunroof liner from a diagnostic test that took 15 minutes max, is outrageous and leaves a bad taste!!! More
by jwilsonpga
Employees Worked With
Chris
