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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
609 Reviews

609 Reviews of Val Ward Cadillac Inc - Service Center

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May 26, 2025

The car looked excellent upon its return. It had been cleaned with excellent detail. The repair work was completed on time and looks great. Thank you to all involved in the repair More

by AMERICANNEIGHBOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonnie Hamm, Scott the body man
May 26, 2025

Dave was so helpful. That is always a plus to have great service. Won't go anywhere else. More

by PSU1BIG10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 25, 2025

Friendly and fast service. TV screen in waiting room keeps you updated on where your car is at in the process More

by SMOLDOVAN125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Val Ward Cadillac Inc responded

We appreciate your positive review of your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

May 17, 2025

Very pleasant experience, professional folks doing good work taking care of the customer. It was definitely a Cadilac experience. More

by dohoman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Val Ward Cadillac Inc responded

We're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care!

May 16, 2025

Always very knowledgeable and professional. Dave service manager is top quality. Even when you’re really busy, they made things move well. More

by GLENLOWNSBERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

Val Ward Cadillac Inc responded

Thank you for choosing Val Ward Cadillac, Inc. as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care!

May 15, 2025

I couldn’t be more happier with Jaime. An absolute class act! Thank you for my my first experience great! More

by BJIMENEZ394
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025 -

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! We do hope we can be of assistance in the future. Take care!

May 07, 2025

This place is great. The service area is spotless and well-maintained. The people are friendly and professional. They take care of your service needs quickly and efficien More

by PGGator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025 -

Val Ward Cadillac Inc responded

Our staff is committed to providing each of our clients with the best automotive experience! Thanks again for the recommendation, and have an amazing day!

May 05, 2025

Prices to high for example 170. 00 for a new cabin air filter a 10 minute job and a 30.00 part More

by MASONWOOD58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Val Ward Cadillac Inc responded

Thank you for taking the time to leave us your honest feedback. Please reach out to us at (239) 939-2212 when you can so we can address this situation directly. Thank you and have a great day.

May 04, 2025

Great staff - service and sales. They are spot on handling service issues. They have earned my loyalty. More

by FELICIAK17
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Val Ward Cadillac Inc responded

We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 03, 2025

Fast and to the point, service rep told me exactly what I needed.. thank you More

by rosengartenml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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