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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
645 Reviews

645 Reviews of Val Ward Cadillac Inc - Service Center

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June 17, 2025

Very good service on replacement battery. No hassle and quick service. Thank you to. Karina. More

by DALTONPATTERSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2025

always fantastic service love dealing with Bill. I’m just sorry that he is retiring but will continue my. to buy vehicles, Val Ward this is my 5 Vehicle from them Thank you More

by DBANKS7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : bill
Jun 18, 2025 -

Val Ward Cadillac Inc responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 15, 2025

Fast service, Jane, the best service adv in town. She call the warranty and solve all my issues More

by lilogarin1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 14, 2025

Always a pleasant experience coming to Val Ward for my service. Dave MccKinney has been my service advisor since day one and I'm very satisfied with the service I receive. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

June 14, 2025

After receiving notice of a recall on our 2024 Cadillac LYRIQ we made an appointment through the app. Karina Gomez our service representative was and always has been great to work with. The entire service More

by lonnie.stephenson69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Val Ward Cadillac Inc responded

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

June 14, 2025

I received great service at Val Ward, the people are professional and courteous. My service advisor kept me updated on my vehicle service. More

by ISLAND472
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sewell
Jun 17, 2025 -

Val Ward Cadillac Inc responded

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

June 14, 2025

Very satisfied with both Jane and Dave for handling my service needs.Very professional and courteous.Thank you so much for keeping me informed during my wait in the lobby. More

by rememberwhen50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

June 13, 2025

awesome service fast and great jose and karina took awesome car of us highly recommend More

by MSRACING360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Iribar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Val Ward Cadillac Inc responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

June 13, 2025

I was very pleased with my experience at Val Ward Cadillac. I was provided with a courtesy car to get me to my dialysis appointment while mine was being worked on!! David McKinney was friendly and ea More

by deslushie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2025

Val Ward has been servicing my vehicles for over 15 years. I have Always been satisfied!! Excellent customer service More

by PAULANDDORISDEVON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

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