Val Ward Cadillac Inc - Service Center

The team at Val Ward Cadillac is simply the best, and their service department impressed. From start to finish, they make the entire process smooth, professional, and stress-free as possible even with h their service department impressed. From start to finish, they make the entire process smooth, professional, and stress-free as possible even with hiccups that come along the way. A special shoutout to Gary Pratt, who goes above and beyond to ensure we are always taken care of. Gary’s professionalism, knowledge, and genuine care for his clients is unmatched. He doesn’t just “sell cars” — he builds trust and lasting relationships. Whether it’s answering questions, making sure every detail is handled, or following up after the sale, Gary consistently exceeds expectations. If you’re looking for a dealership that treats you like family and a salesperson who truly has your best interests at heart, look no further than Val Ward Cadillac and Gary Pratt. I wouldn’t go anywhere else! More

Exceptional as always! Chris Sewell makes it very easy to get service work completed in a timely manner. Chris Sewell makes it very easy to get service work completed in a timely manner. More

Had my XT4 in for service and was most impressed with Karina in service. She handled the issues that needed to be addressed with professionalism and kept me appraised of the status every step of the way. Karina in service. She handled the issues that needed to be addressed with professionalism and kept me appraised of the status every step of the way. The vehicle was returned clean/washed and issues corrected. Thank you again! More

Always professional and friendly. Job is done right the first time! Upfront pricing. You are recognized as soon as you enter the building. Job is done right the first time! Upfront pricing. You are recognized as soon as you enter the building. More

Karina is fantastic! !!! She keeps you informed and lets you know exactly what things cost. She is the best. !!! She keeps you informed and lets you know exactly what things cost. She is the best. More

Dave my service advisor is awesome! Prompt service . Easy to get an appointment . Very professional Prompt service . Easy to get an appointment . Very professional More

Easy to deal with- excellent 1st service experience. I’ll be back for another vehicle when the time comes. I’ll be back for another vehicle when the time comes. More

very good customer service very friendly and everything in timely matter great advisors love working with them in timely matter great advisors love working with them More

Everyone was friendly, capable and enthusiastic. They also caught a genuine problem with one tire and took care of it. They also caught a genuine problem with one tire and took care of it. More