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Val Ward Cadillac Inc - Service Center
Fort Myers, FL
631 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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631 Reviews of Val Ward Cadillac Inc - Service Center
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September 07, 2024
Great dealership experience so far. They responded quickly to my bad battery problem. to make up 15 word minimum. They responded quickly to my bad battery problem. to make up 15 word minimum. More
by jrk2224
Verified CustomerEmployees Worked With
Other Employees :
Dan (answered the phone in service), Sean (road service tech)
September 07, 2024
Val Ward staff are always friendly and efficient. Jane always has things under control. Excellent service! Jane always has things under control. Excellent service! More
by RTHEDE
Employees Worked With
September 06, 2024
Jane was very efficient and friendly. I was greeted quickly and a loaner car was ready in no time at all. My car was finished very fast, quicker than expected. I was greeted quickly and a loaner car was ready in no time at all. My car was finished very fast, quicker than expected. More
by marceyleshay
Employees Worked With
September 06, 2024
Dave McKinney is the best service advisor I've had the pleasure of working with. Dave listens, then runs a history check on my SRX vehicle. Then has a technician give me a estimate on what maybe or is wr pleasure of working with. Dave listens, then runs a history check on my SRX vehicle. Then has a technician give me a estimate on what maybe or is wrong and the cost to fix. Dave treats me as an equal and explains what needs to be fixed. Dave is the best advisor, when its time to buy a new auto, Dave is the reason I'll be going to Val Ward More
by pdorsch
Employees Worked With
September 05, 2024
Aside from the parts manager not wanting to listen on part quote I found the whole experience to be well managed / the Service Director did a follow up call with me to review what had happened even thou part quote I found the whole experience to be well managed / the Service Director did a follow up call with me to review what had happened even though I had not made mention of it. More
by krafferty123
Employees Worked With
September 05, 2024
Unprofessional with their “hidden fees” and telling me it applies to all of their service customers. applies to all of their service customers. More
by DRRUDY411
September 05, 2024
Everyone is always so friendly, helpful and accommodating. It is always a pleasure visiting the dealership. accommodating. It is always a pleasure visiting the dealership. More
by liana3
Employees Worked With
September 05, 2024
Dave is an efficient and concerned ‘service teck’. Keeps you informed as to work being done. Keeps you informed as to work being done. More
by ABBBJB
Employees Worked With
September 03, 2024
They where extremely nice and they completed the repairs timely and they gave me a loaner car to use because they had the car over the weekend timely and they gave me a loaner car to use because they had the car over the weekend More
by beckerlyman
September 03, 2024
Karina was fantastic. I went to have tire pressure checked…new tire needed. Karina was aware I needed to get to work and offered transportation. Kept me aware of accurate w I went to have tire pressure checked…new tire needed. Karina was aware I needed to get to work and offered transportation. Kept me aware of accurate wait time. Brake sensor was triggered.Karina attempted to reset but I was given a loaner to make it to work. She was apologetic and understood my situation. TREMENDOUS service…upon entering my loaner a gentleman approached to see if I had concerns before leaving. Such a wonderful experience with exemplary customer care More
by sznnjarka
