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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
645 Reviews
Call Service Center (239) 939-2212

645 Reviews of Val Ward Cadillac Inc - Service Center

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April 24, 2024

I pulled into the service center without an appointment and explained my problem and I was out the door within 30 minutes with the problem fixed, excellent service More

by chickyshere
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Don Figgs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2024 -

Val Ward Cadillac Inc responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

April 22, 2024

We got an appointment in good time and repair was done quickly and on time More

by seafox97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Crusel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 21, 2024

Excellent service as usual! Jane is a godsend. We keep buying from Val ward for the way they treat us More

by JGAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such an excellent experience with us! We sincerely value your business and look forward to your next visit!

April 20, 2024

Excellent have always been more than happy with cars and SUVs that I bought and also with service department More

by david.cameron62
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Val Ward Cadillac Inc responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 20, 2024

Prompt efficient service with a smile! My car was ready and clean within the time limit they said. More

by lmjeanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

April 20, 2024

Dave as always was very professional and courteous. Service was prompt and timely. Love getting back a clean car too. More

by joebor6794
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Val Ward Cadillac Inc responded

Thank you so much for your positive comments about Val Ward Cadillac, Inc.! We sincerely value your business and look forward to your next visit!

April 20, 2024

Efficient service center. Jane F. Best. At customer service . I was out in a reasonable time and satisfied. More

by INNERVUEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Gedra
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Apr 23, 2024 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

April 20, 2024

Always professional and prompt service with Dave M. A pleasure every year to service our Escalade. Thank you! More

by WATERWOLF2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Val Ward Cadillac Inc responded

Thank you for choosing Val Ward Cadillac, Inc. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

April 19, 2024

Jamie Martin took good care of me. Was not happy with the car wash. Did not dry car. Left many water marks. More

by DARYL.LANG
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Val Ward Cadillac Inc responded

Daryl, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

April 17, 2024

Service staff are stumped with solving a problem with the car. Technical support from GM can’t solve the problem. There is I guess an apparent design flaw in the A/C system that has no solution except to b More

by KEITH_FRANKLAND
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Val Ward Cadillac Inc responded

Good Afternoon Mr. Frankland! We appreciate the kind words and note. Sorry to hear you are having difficulties, as all of us can appreciate how frustrating sporadic issues can be. I spoke with my service staff and was happy to hear you had a chance to drive with our Service Manager. We are always available at 239.249.3434 if we may assist with anything. Have a great start to your weekend Sir.

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