Valley Honda

Very easy to work with!! I went to Valley Honda with intention to look at other dealerships for their selection. After finding the exact car I wanted, there was no need to loo I went to Valley Honda with intention to look at other dealerships for their selection. After finding the exact car I wanted, there was no need to look anywhere else. Andy worked with me and accommodated every single one of my needs in order to purchase my 2013 Honda Accord. I can't say enough how easy Andy was to work with and he made my car buying experience flawless. If you ever wander into Valley Honda, I recommend you work with Andy. More

Very Best Car Buying Experience I have bought many cars before, but this last experience dealing with both Nick and Bill was unsurpassed. From the moment I walked into the showroom, I have bought many cars before, but this last experience dealing with both Nick and Bill was unsurpassed. From the moment I walked into the showroom, I knew this experience wold be different--from the flowers on the reception desk to the friendliness of the staff. My fiance and I had been given Nick's name from a relative who worked with Nick at a previous dealership, and found he was most pleasant and cordial. He indicated he would hand us off to Bill who would learn more about what we were looking for and acquaint us with the dealership. Bill was the most patient, friendly, and non-pressure sales consultant I have ever dealt with. He was thorough, explaining the features of the car I originally wanted, which was a CRV. We test drove one and liked it. Back on the showroom floor, I saw a white Honda Accord with tan and black interior. I loved the interior and the comfort of the seating. I also liked that the driver's seat when raised allowed me an expanse of vision I have not had in the sedans I have recently been in. He suggested we test drive one and asked if I preferred a 4 or 6 cylinder., Since the 4 cylinder had a great mileage rating, I suggested we drive that one rather than the 6 cylinder. I was so impressed with the way it drove and handled as well as the features this car had that the CRV did not have. I was so surprised how peppy the acceleration was and had no idea that a 4 cylinder would react that way. Anyway, during the ride, he pointed out the features and how they worked. The right turn camera is amazing! Later on, Bill provided the price on both vehicles and reviewed the features that each one had. He also provided information on the dealer installed options as well as a pricing sheet. I was very specific about the options that I wanted, which included a navigation system, and Bill noted that he did not have what I wanted in stock, but would be able to get one from another dealer. I just had to make up my mind, which car i wanted the CRV or the Accord. We left the dealership, and I stated that I would call Bill by the next day with a decision. I called him that evening, and asked him to find a white Accord. He called within a day and a half and said he located one and he would go to retrieve it. The next day he called to indicate he had the car and i could pick it up either Friday evening or Saturday morning. I elected Saturday, and he was there explaining the transfer process very clearly. He immediately showed us the vehicle, and it is beautiful. The detail manager had just completed readying the car for delivery and Bill went through the delivery checklist. I have never been treated so well or had such detailed information provided about a car and the services of the dealership, including a walk-through of the service department. Bill is a great sales person, who takes an interest in his customers. In fact I am a former corporate trainer, and Bill demonstrates the best practices of an outstanding sales person. Thanks, Bill, for an unforgettable experience, and I will be sure to recommend him and the dealership to anyone I know interested in purchasing a vehicle. As an aside, Molly in the Business Office completed the financial details of the transaction, and she was very perky, thorough, and took a personal interest in my fiance and me. We appreciate dealing with all aspects of this dealership! More

Awesome Customer Service Brittany Brandon went above and beyond helping me purchase my used certified 2013 Honda CR-Z. Living out of state I had seen it online and was very i Brittany Brandon went above and beyond helping me purchase my used certified 2013 Honda CR-Z. Living out of state I had seen it online and was very interested. My husband had called about it for me but was told it had already been sent to the auction and there was nothing he could do for him. I decided that I would give it a try and I got got Brittany. From the get go she was determined to get the car for me. I made my offer without even seeing the car in person which is a pretty scary thing when you are purchasing a car! She made the process easy for me and made me feel that I was more than just another sale for her. We were greeted at the door with a friendly hello and walked to the waiting area by a very nice gentleman who sat us down and offered us a beverage while we waited for Brittany to finish with a customer. The show room is beautiful and the customer service area is top notch. My husband had to leave and Brittany finished the sale and walked me through the navigation system and set up my bluetooth for my 3 hour ride home. Not once did she seem bothered by all of my questions! I have been in the hospitality business for 32 years. Brittany's attention to detail and the fact that she went above and beyond for me will be a story that I will tell over and over in my customer service training classes. My only disappoint is that I will not be able to use your service department since I live so far away! Thank you Brittany for your awesome hospitality!! More

Great car buying experience My wife and I knew we were going to need a new car in the near future and had settled on a Pilot. We sent out emails to 3 dealers for pricing and rece My wife and I knew we were going to need a new car in the near future and had settled on a Pilot. We sent out emails to 3 dealers for pricing and received 3 similar (very good) offers. We wound up going to Valley due to the no hassle approach (email bombardment) and proximity to work/home. We dealt with Katy Meyer who was very professional and helpful throughout the sale. It was actually the quickest dealer car purchase I've been part of as we were expecting the usual runaround. We appreciated that Katy didn't use the old school car dealer tactics of the past. I think this is standard procedure for Valley Honda to treat customers the right way. Fantastic facility too! More

Easiest Car Purchase Ever! I contacted Valley Honda online for a quote on the vehicle. Nick was extremely responsive and able to provide the answers I was seeking. We set up a t I contacted Valley Honda online for a quote on the vehicle. Nick was extremely responsive and able to provide the answers I was seeking. We set up a test drive on short notice and closed the sale within the same afternoon. Nick was pleasant to work with and did everything possible to make the process run smoothly and efficiently. Highly recommended! More

Customer Service Beyond Expectation My wife and I couldn't be happier with our new Pilot from Valley Honda. I want to thank Nick, Kurt, Stephanie and Bob for making this such a pleasant My wife and I couldn't be happier with our new Pilot from Valley Honda. I want to thank Nick, Kurt, Stephanie and Bob for making this such a pleasant experience. After feeling I'd been swindled at another area Honda dealer, the folks here really turned my purchase experience around. What fascinated me most is the way they listen, especially my sales consultant, Nick. It makes such a difference over having a salesman that talks over you to "tell you what you need." Valley also saved me a bunch of money. I originally obtained quotes from three dealerships, and Valley had the lowest overall price including the accessories I wanted. But when Honda introduced new incentives during my shopping process, they made those available to me without any hassle. This is the way buying a new car should be everywhere. I'm already recommending Nick to all my friends and I hope to be back for my next new car here as well. PK, Batavia, IL More

Grade A staff as well as a customer oriented business plan Throughout the entire searching and buying process, all employees that I listed helped to make the experience worth while. Although Valley Honda did Throughout the entire searching and buying process, all employees that I listed helped to make the experience worth while. Although Valley Honda did not have my specific car on the lot, they made sure to keep in constant contact with me to let me know what was going on in regards to location and delivery. When showing me the car and sitting me down to go through the special features and all questions, it was extremely easy to follow and was able to drive off the lot with no unanswered questions and no confusion. Dan Pantalone was very generous with us as well and even took some time out of his day off in order to help us out. Could not be more satisfied with the service, sale, and overall customer experience. More

Used Ridgeline Bought my used Honda Ridgeline and couldn't be happier. Andy was great! Patient, honest and thorough. I have a Honda dealer one mile from my house but Bought my used Honda Ridgeline and couldn't be happier. Andy was great! Patient, honest and thorough. I have a Honda dealer one mile from my house but would go the forty miles to deal with Andy and Valley Honda. More

New Car Had a very pleasant experience buying my car at Valley Honda. Nick Poole was very easy to work with,was very knowledgeable and I never felt pressured. Had a very pleasant experience buying my car at Valley Honda. Nick Poole was very easy to work with,was very knowledgeable and I never felt pressured.. I would definitely recommend him to anyone who is considering a car purchase. More

Amazing customer service and great value I recently bought my nephew a used car and had the most amazing experience at Valley Honda. thanks to Nick Theodor and the owner Bob Navarre, they gui I recently bought my nephew a used car and had the most amazing experience at Valley Honda. thanks to Nick Theodor and the owner Bob Navarre, they guided me through the whole process to make sure I found the right car within my budget. I highly recommend this dealer as the place to for a new or used car as you can't beat the customer service, partnership approach, state of the art facility and price! More