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Valley Honda
Aurora, IL
11,721 Reviews
Valley Honda is the Illinois' largest volume Honda dealership and ranks as one of the top 25 volume Honda dealerships in the U.S. A massive selection of Honda vehicles enable Valley Honda to provide tremendous savings the customer.
Most importantly, however, is Valley Honda's focus on truly serving the customer. As a 16 straight Honda President's Award recipient, Valley Honda is recognized by American Honda as one of the highest customer satisfaction dealerships in the country.
Huge Volume, Incredible Selection, and Tremendous Customer Satisfaction. This is the Valley Honda commitment to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 6:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 6:00 AM - 4:00 PM
Sunday Closed
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Showing 11,723 reviews
December 20, 2018
My second car from Valley Honda When I came to turn in my 2016 Civic lease, John took his time making sure I got to check out all my options for my next car and let me go on multiple When I came to turn in my 2016 Civic lease, John took his time making sure I got to check out all my options for my next car and let me go on multiple test drives. Thanks to John and Nick, I got a fantastic deal on a new 2019 Civic Sport and really couldn't be happier with it! Thanks so much guys! More
by jfengelman
December 19, 2018
Victor was awesome and took very good care of us! Very went in to see a used Toyota Highlander one morning, but it was purchased before we got there. Victor kept us in mind and contacted us when somet Very went in to see a used Toyota Highlander one morning, but it was purchased before we got there. Victor kept us in mind and contacted us when something became available. We went back in and had a hassle free buying experience. Up to that point we had been disappointed and discouraged about the process through bad experiences with other dealerships. We were pleasantly surprised when we arrived at Valley Honda. They worked with us gladly as we made them work for our business. I don’t think I could say enough good things about Victor and the rest of their team. We walked away finally feeling like we got a good deal and had an awesome experience. Will recommend others and will definitely be back for another purchase! More
by Ryan
Employees Worked With
Victor Carbajal
December 19, 2018
Fantastic Customer Service Buying a new car From Kevin Hanna was efficient, easy, and a first rate excellent customer service experience. Knowing he had sold four cars to my fam Buying a new car From Kevin Hanna was efficient, easy, and a first rate excellent customer service experience. Knowing he had sold four cars to my family spoke more than walking into just any dealership with just any salesperson. I will highly recommend Kevin to family and friends interested in buying a new car. Mario Morath in finance was great as well. Thank you Valley Honda. More
by Sandra Williams
Employees Worked With
Mario Morath, Kevin Hanna
December 18, 2018
Frist Honda This was our first time buying a Honda. John and Nick were a pleasure to deal with. Answered all questions quickly. Did not feel pressured. This was our first time buying a Honda. John and Nick were a pleasure to deal with. Answered all questions quickly. Did not feel pressured. More
by john y
December 18, 2018
Great experience once again Steve has helped me with my last few leases and I knew he would be the man to see for my current one. He was super helpful and got me into my new Acc Steve has helped me with my last few leases and I knew he would be the man to see for my current one. He was super helpful and got me into my new Accord. Great customer service! More
by Erin82
December 18, 2018
2 years of great service down the drain. This is not by first bad review for Valley Honda. 2 years ago I was given my Ridgeline back with only 1/2 the breaks put back together. They bent over This is not by first bad review for Valley Honda. 2 years ago I was given my Ridgeline back with only 1/2 the breaks put back together. They bent over backwards to make it up to me. I forgave and moved on. I have used this fine company ever since. So last week I made an 8 am appointment to have roof rails put on my wife's CRV. When I arrived I was told there was a recall on the 2017 CRV. I thought it odd that they did not tell me this when I made the appointment. Oh well. They told me an hour and 1/2 for the rails then another hour and 1/2 for the recall (To replace an electronic card. I said, "Sounds like I'm waiting in line twice even though I made an appointment." No response. Kristina Budner, the woman waiting on me asked what my wife was quoted. (If your a Valley regular you know this is a no no. You look it up.) I new it was $400 something but I was not sure exactly. She wrote $400.00 on the work order. I new it was wrong and did not care if they adjusted it to the quoted price, I'm reasonable, When I said I would wait Kristina offered to shuttle me to my office about a mile away. I took the ride but had a 12:30 appointment this afternoon. Then I waited. After 3 1/2 hours I called them. I was told that the roof rails still needed to be installed by a different gentleman. I told this person to have Kristina call me. Kristina called about 2 minutes later and said the car was complete. I said, "Good thing I called YOU." Then I waited for the shuttle (FYI my left foot is in a cast). I waited 30 minuets. Then I got a call from the driver who said he would be there in 10 minutes. 20 minutes later he arrived. He said he was having trouble finding my office despite my giving exacting direction to 2 other people at Honda. "Nobody told me directions." he said. Now remember I'm at Jefferson and Fort Hill. On the way back the driver seemed confused. At one point, he was in the left lane, I said "Don't you want to be on the right?" "No" he said. Then he looked around and suddenly had to cross all 3 lanes on 59 and drive through a parking lot to go back to the Honda Dealership. Guess I was right. But that's not all. When I finally got inside my bill was $514.00. I was told it was tax but, those who are regulars know, at least has been my experience, that the price quoted is the entire price charged, until today anyway. And lastly the comment card they ALWAYS hand you at the end of any transaction with them. I had to ask for it. But at that point I expected no less. I have been a faithful customer even after the brake job fiasco. But maybe something has changed. The only thing different about this experience was that it was no different then any other dealership. I left around 12:50 pm. More
by unhappy
Employees Worked With
December 18, 2018
Santa Claus came early This is my 4th purchase from Valley Honda and worked again with Pat Malik.Dealing with Pat is like telling Santa what you would like and having him fi This is my 4th purchase from Valley Honda and worked again with Pat Malik.Dealing with Pat is like telling Santa what you would like and having him fill your wish. Also dealt with Nick Capezio who gave me a great offer.Met Don Davis General Mgr.,who also is great person to deal with too. So if anybody is in need of a vehicle please give Valley Honda a try and ask for the fine people that I mentioned above. 5***** and above for you! More
by THess1012
December 17, 2018
Best car buying experience ever! Our experience puchasing a new 2019 Honda Odyssey at Valley Honda was amazing. They were very friendly and helpful! We were able to reach an excellent Our experience puchasing a new 2019 Honda Odyssey at Valley Honda was amazing. They were very friendly and helpful! We were able to reach an excellent agreement and are very happy with our puchase. John, Pat, Jab and Mario were wonderful to work with! We would love to buy from Valley Honda again! More
by Hondanow
December 16, 2018
No Pressure Dealt with Tom Propersi at Valley Honda for several weeks. I changed my Model, Trim, etc. multiple times and he was always a pleasure to deal with. Dealt with Tom Propersi at Valley Honda for several weeks. I changed my Model, Trim, etc. multiple times and he was always a pleasure to deal with. Very thorough on the car features and always gave off a relaxed and professional vibe. I always felt like he cared. More
by Accord19
Employees Worked With
December 16, 2018
Excellent professional helpful Great pricing, service was outstanding, they made the buying process so easy. Friendly and no pressure to purchase the vehicle. Car was ready when I Great pricing, service was outstanding, they made the buying process so easy. Friendly and no pressure to purchase the vehicle. Car was ready when I came in to pick up, Love my new car!! More
by Happy CRV
Employees Worked With
Nick Capezio, Ramon Castillo
