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Valley Honda
Aurora, IL
11,721 Reviews
Valley Honda is the Illinois' largest volume Honda dealership and ranks as one of the top 25 volume Honda dealerships in the U.S. A massive selection of Honda vehicles enable Valley Honda to provide tremendous savings the customer.
Most importantly, however, is Valley Honda's focus on truly serving the customer. As a 16 straight Honda President's Award recipient, Valley Honda is recognized by American Honda as one of the highest customer satisfaction dealerships in the country.
Huge Volume, Incredible Selection, and Tremendous Customer Satisfaction. This is the Valley Honda commitment to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 6:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 6:00 AM - 4:00 PM
Sunday Closed
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Showing 11,721 reviews
December 28, 2015
Great service and honest people Just leased my second Honda Accord and had a great experience with Joe Barsalona (sales) and Nick Capezio (mgr). No hassle or pressure, just honest pe Just leased my second Honda Accord and had a great experience with Joe Barsalona (sales) and Nick Capezio (mgr). No hassle or pressure, just honest people looking to help. We will continue to do business with Joe and Nick. More
by jckallal
Employees Worked With
Joe Barsalona, Nick Capezio
December 28, 2015
Friendly, Knowlegable and Patient Sales Team! This is my 3rd Honda purchase from Valley Honda. I had the pleasure to work with Karina Cano and the rest of her team Mohit Saini (mgr) and Adam Mich This is my 3rd Honda purchase from Valley Honda. I had the pleasure to work with Karina Cano and the rest of her team Mohit Saini (mgr) and Adam Michel (sales). Karina was such a pleasure to work with. She worked with me to find just the car I wanted. I truly enjoyed her warm, honest, funny personality. She made a usually stressful experience a fun and relaxing one. My previous car was a 2010 CRV and I bought a 2012 Certified CRV. She took the time to point out and explain all the new features and changes that this model year has. I did a lot of research before making my purchase, and feel very good about the car and deal I got. I would highly recommend asking for Karina if you are considering a new car! More
by hednclds
Employees Worked With
Mohit Saini, Karina Cano, Adam Michel
December 28, 2015
Only time I have ever bought a car from same dealership I absolutely love Valley Honda, and Brian Vogel is an absolute pro! Go to Valley Honda and take a honda and Brian for a test drive. You will not be di I absolutely love Valley Honda, and Brian Vogel is an absolute pro! Go to Valley Honda and take a honda and Brian for a test drive. You will not be disappointed. I wish there would have been a huge red bow in my trunk Brian:-) More
by denise7952
Employees Worked With
Nick Capezio, Brian Vogel
December 28, 2015
Great experience I came all the way from St. Louis because of the great deal I got on my 2014 Honda Accord. A bonus was working Jonathan Olivares and there staff. High I came all the way from St. Louis because of the great deal I got on my 2014 Honda Accord. A bonus was working Jonathan Olivares and there staff. Highly professional with the paper work and received all documents by Fedex in one week. Great job. More
by weg
December 28, 2015
Had to walk away from 2016 Honda Pilot Touring Purchase Dealt with Jonathan Olivares. Received Internet email quote from him on October 22nd. Test drove Pilot Touring on same day, October 22nd. Put down Dealt with Jonathan Olivares. Received Internet email quote from him on October 22nd. Test drove Pilot Touring on same day, October 22nd. Put down $500 deposit on October 26th in order to get our color selection and "place in production line" for a Lunar Silver 2016 Honda Pilot AWD Touring. Vehicle came in on 11/11. My wife and I made arrangements (babysitter, time off of work) for Monday, November 16th to purchase our Pilot. My wife and I spent 2+ hours at the dealership filling out credit apps, talking about accessories, etc. Then I asked him to talk about the price, but was told the price was the price. I told him that part of every vehicle purchase I was ever involved in included a healthy discussion about the price. However, he said it was a firm price. He talked with his Sales Manager, Jab, who said nothing could be done. Looking at the email quote I received on 10/22, it officially expired on 10/30 (I was there to purchase on 11/16). I told him that I have never purchased a vehicle at MSRP, and I was not going to start. Sales Manager (Jab), who also said he spoke with the the General Manager was unwilling to move at all on the price. I even produced a valid competing Internet quote (from that morning 11/16) that was significantly below MSRP and asked him to match that, or come even close. He was still unwilling to budge, just staring at me and my wife. I was in complete disbelief that I had to walk away from such a significant purchase of the exact vehicle we have been wanting. Jab was very defiant and stated he was very confident that he can sell it for MSRP or above. I am sure he can, but to rub it in our face is very, very unprofessional. He simply was unwilling to negotiate at all with us on anything, like accessories, protection package, and obviously not price. At the very last minute (as he realized we were going to walk out of the dealership) he came down $200. That is a waste of my time, my family's time, and my money to take that much time out of my Monday morning (and other time with test drive, etc.) to not be willing to gain a new customer. Does Valley Honda understand how important "new customers" are with getting those service $$$? In this case, obviously not. I am a longtime Honda customer (previously owning Pilot and Accord vehicles), However, due to this unprofessional potential customer service experience with Valley Honda, I will never purchase a vehicle from them. Additionally, it is my consumer responsibility to let others know of my horrible experience. I have since gone to another Chicagoland Honda dealership to purchase the same vehicle at a much lower price than MSRP, even though I have had to wait much longer. More
by Baldwin
December 28, 2015
New car purchase experience. This is the 2nd Honda I've purchased at Valley. When I came in this time I met Bill and quickly developed a close relationship. He was/is very Profess This is the 2nd Honda I've purchased at Valley. When I came in this time I met Bill and quickly developed a close relationship. He was/is very Professional , friendly , and knowledgeable. Through our discussions I realized it made sense for me to go to a 4 cylinder Honda Accord. 1st time ever. Throughout the process Bill was available and punctual. I'd recommend him to anyone looking for information at Valley Honda. More
by steve3times
Employees Worked With
December 28, 2015
wonder experience I love the van and the associate is courteous even the sales manager is nice and helpful the price is good and affordable compared to other dealer I love the van and the associate is courteous even the sales manager is nice and helpful the price is good and affordable compared to other dealers More
by Temi
December 27, 2015
Great Service Great experience with buying a car, Dave provided all details about the three different Hondas (Civic, Accord, CRV) we were looking at and supported o Great experience with buying a car, Dave provided all details about the three different Hondas (Civic, Accord, CRV) we were looking at and supported our many visits to find the right car with my wife's approval. My wife was even happy with the experience as she hates car shopping. Came to this dealer based on previous experience, bought my daughter a Civic there is September 2014 and has great service on a old 2002 Civic. I would recommend Dave Kemp to anyone, very knowledgeable and no sales pressure. Car price was very good but dealer options, extended warranty and protection package is pricey even thought they discounted the extended warranty and protection package. More
by George
Employees Worked With
Dave Kemp
December 26, 2015
Very easy to buy a car here. I had a very good experience buying our car here. Never had a problem with what car I wanted to see they showed us the car we wanted to see or test dr I had a very good experience buying our car here. Never had a problem with what car I wanted to see they showed us the car we wanted to see or test drive. More
by Ja
Employees Worked With
Joe Barsalona, Andy Kovalsky
December 26, 2015
Little disappointed Didn't have enough time or info to make the right decisions. I don't have Home link so I can't drive up to my garage door open it and drive in, like I Didn't have enough time or info to make the right decisions. I don't have Home link so I can't drive up to my garage door open it and drive in, like I'm been doing 15 years with my Accord. Just a bunch of little stuff I notice now which I assume I had I should of took more time and research. More
by CRV John
Employees Worked With
Randall Rosen, Karina Cano
