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94 Reviews of Valley Honda - Service Center
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February 27, 2020
My husband and I , just had the "not feeling pushed to buy " experience at Valley Honda last night. Eli McMahon did a great job in helping us with our purchase . buy " experience at Valley Honda last night. Eli McMahon did a great job in helping us with our purchase . More
by nelia
Helpful January 13, 2020
First rate service from Nick every time! Always greets my family with a smile. Energetic and friendly. Very knowledgeable about all things Honda! Nick took the time to show me everything on Always greets my family with a smile. Energetic and friendly. Very knowledgeable about all things Honda! Nick took the time to show me everything on my new CRV and how things worked. My family always goes back to Nick when we are ready for a new car. We are a Honda family and Nick is our guy! More
by hahnda
Employees Worked With
November 11, 2019
Great Customer Service!!! Kevin Heffernan is always amazing, consistent, knowledgeable. He is the main reason for our loyalty to Valley Honda! Always helpful. Work is always do Kevin Heffernan is always amazing, consistent, knowledgeable. He is the main reason for our loyalty to Valley Honda! Always helpful. Work is always done timely and reasonably priced! Automobiles today are so computerized and sophisticated with technology. Thank you Kevin!!!!. More
by dan9
Employees Worked With
August 20, 2019
Helpful service department I went in for service recently and I must say Marco was amazing and very helpful. Got me out of there within the time phrase told. Gave me a very deta I went in for service recently and I must say Marco was amazing and very helpful. Got me out of there within the time phrase told. Gave me a very detailed report of what my car needed maintenance wise. Hopefully next time I’m in for service I get to work with him again! More
by Jcastelan
Employees Worked With
May 21, 2019
Hitch put on They were very helpful with me and they did a excellent job put the hitch on. Got a ride home plus a ride back to the dealership They were very helpful with me and they did a excellent job put the hitch on. Got a ride home plus a ride back to the dealership More
by Gmocode
April 12, 2019
Another good experience I brought my Pilot in for a minor scheduled service. Kristina explained everything and checked for recalls, which there were none. They finished 30 mi I brought my Pilot in for a minor scheduled service. Kristina explained everything and checked for recalls, which there were none. They finished 30 minutes under the estimate and explained the condition of the car. They have a great waiting room for getting work done. Definitely a well-run operation. More
by HalloweenHouse
February 27, 2019
Great Salesperson! Oswaldo was awesome to work with. Let me first say that I came in for service on a recall for my vehicle. So while I was waiting I decided to look at Oswaldo was awesome to work with. Let me first say that I came in for service on a recall for my vehicle. So while I was waiting I decided to look at the SUV's outside with the intention of buying sometime in the future. Oswaldo was outside at the time and asked I needed help which I replied just looking. So in talking to him I ended up taking 3 cars for a test drive. He was very knowledgable about each vehicle explaining all the features. In the end I traded in my vehicle that I came for service and bought the 1st CRV he showed me. Never pushy and very professional. I would highly recommend Oswaldo. Thank again for the great service. More
by schultz10827
February 23, 2019
Thank you so much Victor!!! Thank you so much Victor for helping Melody and me with our request. You are always so nice and always going above and beyond. Highly appreciated!! Thank you so much Victor for helping Melody and me with our request. You are always so nice and always going above and beyond. Highly appreciated!! More
by Mandin
Employees Worked With
Victor Carbajal
January 22, 2019
Excellent service This was our first time walking into Valley Honda and walked out very excited and pleased with the overall experience. We highly recommend John, as wa This was our first time walking into Valley Honda and walked out very excited and pleased with the overall experience. We highly recommend John, as was very patient with us and gave us the run down of our options/add ons for our new Pilot. He wasn’t pushy, he understood our needs and made the process easy. Thank you, John!!!!!!! The dealership overall is very impressive! A+ More
by KelNic
Employees Worked With
December 18, 2018
2 years of great service down the drain. This is not by first bad review for Valley Honda. 2 years ago I was given my Ridgeline back with only 1/2 the breaks put back together. They bent over This is not by first bad review for Valley Honda. 2 years ago I was given my Ridgeline back with only 1/2 the breaks put back together. They bent over backwards to make it up to me. I forgave and moved on. I have used this fine company ever since. So last week I made an 8 am appointment to have roof rails put on my wife's CRV. When I arrived I was told there was a recall on the 2017 CRV. I thought it odd that they did not tell me this when I made the appointment. Oh well. They told me an hour and 1/2 for the rails then another hour and 1/2 for the recall (To replace an electronic card. I said, "Sounds like I'm waiting in line twice even though I made an appointment." No response. Kristina Budner, the woman waiting on me asked what my wife was quoted. (If your a Valley regular you know this is a no no. You look it up.) I new it was $400 something but I was not sure exactly. She wrote $400.00 on the work order. I new it was wrong and did not care if they adjusted it to the quoted price, I'm reasonable, When I said I would wait Kristina offered to shuttle me to my office about a mile away. I took the ride but had a 12:30 appointment this afternoon. Then I waited. After 3 1/2 hours I called them. I was told that the roof rails still needed to be installed by a different gentleman. I told this person to have Kristina call me. Kristina called about 2 minutes later and said the car was complete. I said, "Good thing I called YOU." Then I waited for the shuttle (FYI my left foot is in a cast). I waited 30 minuets. Then I got a call from the driver who said he would be there in 10 minutes. 20 minutes later he arrived. He said he was having trouble finding my office despite my giving exacting direction to 2 other people at Honda. "Nobody told me directions." he said. Now remember I'm at Jefferson and Fort Hill. On the way back the driver seemed confused. At one point, he was in the left lane, I said "Don't you want to be on the right?" "No" he said. Then he looked around and suddenly had to cross all 3 lanes on 59 and drive through a parking lot to go back to the Honda Dealership. Guess I was right. But that's not all. When I finally got inside my bill was $514.00. I was told it was tax but, those who are regulars know, at least has been my experience, that the price quoted is the entire price charged, until today anyway. And lastly the comment card they ALWAYS hand you at the end of any transaction with them. I had to ask for it. But at that point I expected no less. I have been a faithful customer even after the brake job fiasco. But maybe something has changed. The only thing different about this experience was that it was no different then any other dealership. I left around 12:50 pm. More
by unhappy
Employees Worked With
