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Van Bortel Ford
East Rochester, NY
529 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 529 reviews
August 27, 2019
Repairs I was notified soon after I dropped my vehicle off what work needed to be done and pricing. The work was done in a timely fashion. My car is running t I was notified soon after I dropped my vehicle off what work needed to be done and pricing. The work was done in a timely fashion. My car is running the best it’s ever run. Great service More
by DMangano
Employees Worked With
August 26, 2019
Nothing they won’t do for you Today I’m the proud owner of a 2020 Explorer Platinum. Best Ford dealership in Rochester, NY, thank you Vanbortel Ford you really really roc. Today I’m the proud owner of a 2020 Explorer Platinum. Best Ford dealership in Rochester, NY, thank you Vanbortel Ford you really really roc. More
by RonG
August 26, 2019
❤️ Van Bortel Ford!!! Thank you Van Bortel Ford for an awesome buying experience. I don’t like to dicker and I do my research so I know a fair price and trade value. I got Thank you Van Bortel Ford for an awesome buying experience. I don’t like to dicker and I do my research so I know a fair price and trade value. I got both with Van Bortel Ford and my salesman, Dan Happ was outstanding! Love my new Escape Titanium. More
by W. Richards
August 26, 2019
Recent service visit My recent visit to VanBortel Ford was for a new set of tires. The service was great as always. The service advisor Denise, even submitted my rebate r My recent visit to VanBortel Ford was for a new set of tires. The service was great as always. The service advisor Denise, even submitted my rebate request for me. More
by Edgeowner
Employees Worked With
August 26, 2019
Great service department for this Ford Family Mostly getting scheduled service on our Mustang, Taurus & Fiesta ST but on the rare occasions of repairs, they are clear on what's needed and what can Mostly getting scheduled service on our Mustang, Taurus & Fiesta ST but on the rare occasions of repairs, they are clear on what's needed and what can wait, with a fair price. The staff has always been fantastic, highly recommend. More
by baldwinme
Employees Worked With
August 25, 2019
Pleased Service was performed on a warranty item. In addition I asked the technician to perform another check and this was done quickly and with no pressure. Service was performed on a warranty item. In addition I asked the technician to perform another check and this was done quickly and with no pressure. More
by DW
Employees Worked With
August 25, 2019
Recall Repair Great service! Everyone was very helpful and courteous. Work was completed well within the estimated time. Will drive the extra miles past other For Great service! Everyone was very helpful and courteous. Work was completed well within the estimated time. Will drive the extra miles past other Ford dealerships to go Van Bortel Ford for sales and service. More
by MikeP
Employees Worked With
August 24, 2019
Great service I was waiting for an oil change and it took longer than expected. The first filter they put in was defective and oil leaked - they had to start over. I was waiting for an oil change and it took longer than expected. The first filter they put in was defective and oil leaked - they had to start over. Not only did they take my car to get washed, everything was free of charge. Very customer friendly! More
by tara
Employees Worked With
August 24, 2019
Satisfied customer I am very satisfied overall. I would recommend explaining all of the extra fees up front so Buyer is aware that the final cost will be higher based on I am very satisfied overall. I would recommend explaining all of the extra fees up front so Buyer is aware that the final cost will be higher based on those additional fees. More
by gguyer
Employees Worked With
Other Employees :
Austin from Service. He did great as well!, Alex Zielke
August 24, 2019
Service is always great Kelly in Quicklane always ends up being there when I drop off either vehicle. She is always very nice and knowledgeable. For the last few years we hav Kelly in Quicklane always ends up being there when I drop off either vehicle. She is always very nice and knowledgeable. For the last few years we have brought our vehicles (even our Jeep) for our inspections, oil changes, and tires. Timing is usually within a couple hours at the most, which is very helpful! More
by Driver
