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Van Bortel Ford
East Rochester, NY
529 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 529 reviews
August 01, 2019
Van Bortel Ford is the way to go! I had great service buying my first car from Van Bortel Ford! I was worried that I was going to be nervous and stressed during the whole process, but I had great service buying my first car from Van Bortel Ford! I was worried that I was going to be nervous and stressed during the whole process, but from the minute I walked in and began talking to Claxton, one of the sales consultants, I was instantly put at ease, knowing that I was going to walk out with a great deal on a car and a smile on my face, since he had made the process so enjoyable for my parents. I had such a great experience and I was so happy with what I got! Bryan and Mike were also very helpful and made this such an easy process! I would recommend Claxton to anyone looking for a phenomenal and easy buying experience at Van Bortel Ford! Thank you to everyone for making this such a memorable event for me! More
by eg113
August 01, 2019
Complete Satisfaction I have recently purchased my third Ford Edge through Van Bortel. The purchasing process gets better every time. It's also helpful that my choice of sa I have recently purchased my third Ford Edge through Van Bortel. The purchasing process gets better every time. It's also helpful that my choice of sales representative doesn't change. The longevity of Staff at Van Bortel speaks volumes to me and any future customer. I highly recommend Van Bortel Ford More
by Sally48
Employees Worked With
Other Employees :
Austin was very informative and helpful with the new technology on this vehicle , Paul Bowers
August 01, 2019
Service and oil change Called Van Bortel Gord to make appointment for 30,000 service and oil change. They said no appointment necessary, just stop in and it will be a short Called Van Bortel Gord to make appointment for 30,000 service and oil change. They said no appointment necessary, just stop in and it will be a short wait. So dropped off my 2017 Ford Escape, walked over to Landmark for lunch. Walked back and suv was ready. Very happy and friendly service!! More
by FerretLove
Employees Worked With
July 31, 2019
Routine maintenance Technicians and staff were very thorough and courteous. I always feel I can trust the reliable service received! Never feel taken advantage of. Very h Technicians and staff were very thorough and courteous. I always feel I can trust the reliable service received! Never feel taken advantage of. Very happy! More
by Momof2
Employees Worked With
July 30, 2019
NO COMPLAINTS! This has been the 5th Ford that we have purchased from VanBortel. That alone speaks volumes alone about this dealership Paul Bowers was very helpful This has been the 5th Ford that we have purchased from VanBortel. That alone speaks volumes alone about this dealership Paul Bowers was very helpful in locating the car that we wanted - he had to go out of state to find the cat that matched the options that we wanted. No beating around the bush. Mark Hawkins was very helpful on out "training" aspect of us learning everything that this new Ford Escape can do. Everyone at VanBortel was very considerate and helpful. A pleasure doing business there! More
by Lucy
Employees Worked With
Mark Hawkins, Paul Bowers
July 28, 2019
Experience was less than I expected I expected more attentive service from Van Bortel Ford service department. My prior dealings with service depts at Shepard Ford (Canandaigua, NY) an I expected more attentive service from Van Bortel Ford service department. My prior dealings with service depts at Shepard Ford (Canandaigua, NY) and Pallotta Ford (Wooster, OH) have been far better. My experience at Van Bortel started to slide after Adam the service representative didn’t call me when he said he would to let me know the status of my vehicle. When I called at mid day (I brought my vehicle in before 7.30 am, appointment made 2 weeks prior), I learned that no work had started on it yet. When I picked up my vehicle, I noticed driving home from the dealership that the hood had not been securely closed. I immediately called Van Bortel Service and let the manager Tom know about the hood issue. He was professional and said that he would take the issue up with the technician and would give me $50 off my next service. It’s difficult for me to recommend this Ford service dept, but at least the work that was done seems in order. More
by FlemishLion
Employees Worked With
July 27, 2019
Repeat Customer I just purchased my 5th truck here. Could not be happier, no pressure sales, great service team, knowledgeable parts staff. Great selection, super pri I just purchased my 5th truck here. Could not be happier, no pressure sales, great service team, knowledgeable parts staff. Great selection, super price ! Worth the drive ! More
by Stazz
Employees Worked With
Other Employees :
Parts Staff and 2 gents that explained and set up touch screen along with a tour of my truck.
July 27, 2019
Overall good experience Having to wait for 1.5hrs to find that the vehicle had to be brought back the next day when a loaner car could be provided. Then when picking up the v Having to wait for 1.5hrs to find that the vehicle had to be brought back the next day when a loaner car could be provided. Then when picking up the vehicle found that wrong type of oil was used. Had to return yet again. More
by Jerry0114
Employees Worked With
July 26, 2019
Great service VanBortel has always gone above and beyond in every service experience I 've had there. They are always courteous and explain things in a way that so VanBortel has always gone above and beyond in every service experience I 've had there. They are always courteous and explain things in a way that someone who is not car savvy can understand. More
by Carcarol
Employees Worked With
July 25, 2019
Great customer service, from sales to service. Only had one service visit, scheduled maintenance. Treated very well, and timely service. Matt was great to deal with. My wife got what she wanted in Only had one service visit, scheduled maintenance. Treated very well, and timely service. Matt was great to deal with. My wife got what she wanted in "our" truck. More
by Charleyfixit
