Van Bortel Ford

Easy first service. Arrived at Quick lane early morning. There were five cars ahead of me. I was checked in quickly and out in a hour. It was easy! Arrived at Quick lane early morning. There were five cars ahead of me. I was checked in quickly and out in a hour. It was easy! More

Good buying experience and service experience When I was buying the truck the sales staff as a whole was great. The finance team was quick and direct. Service has been great obviously you pay a bi When I was buying the truck the sales staff as a whole was great. The finance team was quick and direct. Service has been great obviously you pay a bit more but you pay for what you get. The shuttle service is nice, giving me more options to get to work. The shuttle drivers communicate well with pick up times and expectations. They do not speed and make it clear on when they can try to pick you up. On to the things that could be better. Their has been an over a month wait on service appointments for close to two years now. You do have the drive up fast lane that is first come first serve but that only makes it worse. I think it’s time for an expansion to increase the capacity. I understand it’s millions of dollars but in the long run it will pay off for your customers and more importantly your employees. I will say this being one of 12 cars waiting in the fast lane line at 6:30 am. Most of the employees didn’t seem like they were happy we were there. I think some of that push could be avoided if more appts were available. More

Excellent Experience Claxton, the sales professional was very helpful and knew the products inside and out. He did not rush us into a decision or try to upsell us. Claxton, the sales professional was very helpful and knew the products inside and out. He did not rush us into a decision or try to upsell us. More

No one does it better!! I’ve purchased more vehicles from Van Bortel Ford now then I can remember!! Each and every sale has been a hassle free and exceptional purchase exper I’ve purchased more vehicles from Van Bortel Ford now then I can remember!! Each and every sale has been a hassle free and exceptional purchase experience!! Paul Bowers is the best and we highly recommend him!! More

Great Service Quick lane is great for and oil change and tire rotation, I didn't need an appointment and we walked to the plaza and had lunch will they worked. Quick lane is great for and oil change and tire rotation, I didn't need an appointment and we walked to the plaza and had lunch will they worked. More

Fast reliable services! Had a oil change and tire rotation. Very well done.. I have been very pleased with service at Van Bortel.. Very pleased to have made my purchase ther Had a oil change and tire rotation. Very well done.. I have been very pleased with service at Van Bortel.. Very pleased to have made my purchase there. Thank you. Dick Kievit More

Best truck mechanics in the Rochester area I've been with Vanbortel Ford for many years. During that time our business relationship has been cemented as now they do all my work. I recommend y I've been with Vanbortel Ford for many years. During that time our business relationship has been cemented as now they do all my work. I recommend you try this Ford dealership as they have integrity and they will do their upmost to take care of you. More

Great Friendly great experience I don't typically do this but I saw it on Facebook and wasn't not really looking to buy but price and package and lou made t Friendly great experience I don't typically do this but I saw it on Facebook and wasn't not really looking to buy but price and package and lou made the deal More

Fast Courteous and Affordable. The fast lane is excellent for minor service. They work with you to get you in and out. Great flow in the different departments and everyone knows th The fast lane is excellent for minor service. They work with you to get you in and out. Great flow in the different departments and everyone knows there job. Makes for a efficient and easy experience. More

Amazing people! Mike Lusk the diesel technician was amazing. He had my truck diagnosed and fixed in less than 30 minutes. I was out of town pulling my fifth wheel and Mike Lusk the diesel technician was amazing. He had my truck diagnosed and fixed in less than 30 minutes. I was out of town pulling my fifth wheel and my turbo hose came apart and we would have been stuck without him. I only wish this dealership was in Kentucky were I live! More