Van Bortel Ford

Winter coming...tires almost worn out Rebecca and Guy exceeded my expectations this week. While technically the "60000 mile" tires I had were not yet worn out (with 1-3/32 of tread to g Rebecca and Guy exceeded my expectations this week. While technically the "60000 mile" tires I had were not yet worn out (with 1-3/32 of tread to go), there were only 38,000 miles on them and winter is looming. I was given a pro-rated discount a new set of tires. Because the original brand was on backorder, I was given the option to buy a different brand. On top of that, they matched the competitive price for the different brand. It's the great customer service that keeps us coming back (from Chili). More

Excellent smooth easy transaction. I just purchased a vehicle through Van Bortel Ford and I was very impressed. Everything was organized and done very professionally. I came from New Je I just purchased a vehicle through Van Bortel Ford and I was very impressed. Everything was organized and done very professionally. I came from New Jersey to pick a car up. When I got there the truck was parked right out front all prepared along with all the paperwork. I was in and out within 10 minutes. They also pushed to get the rate I needed to meet my needs. Very pleased. More

Ordered an F350 We have purchased 2 vehicles in the past and from our 1st purchase we knew that we needed to look no further for a dealership we could trust. We are a We have purchased 2 vehicles in the past and from our 1st purchase we knew that we needed to look no further for a dealership we could trust. We are anxiously awaiting our 3rd purchase, a new F350 which our salesman Paul Bowers helped us build. We will be purchasing a truck camper in the near future and Paul was very knowledgeable about the "extras" that we needed for a safe truck/camper package. The same day we were making our truck purchase we also asked if the service department could do a LOF on our 2009 Fusion (we were overdue). They happily squeezed us in and asked us if we wanted to have them replace a tail light bulb (we said yes). We LOVE Van Bortel Ford, Paul Bowers and the Service Department! More

Help with compassion!! My car decided to die one day after work. Being a single mom with no one here in NY to help I remembered my friend saying what great work Van Bortel My car decided to die one day after work. Being a single mom with no one here in NY to help I remembered my friend saying what great work Van Bortel did. So I had my car towed there and prayed for the best. I found Rebecca and Andrew helpful, supportive and professional when I was stressed and with no way home. I was given a loaner for the long time my car was being worked on. When I came to pick it up the wonderful people in the cashiers office helped me with the payment and even found my lost jacket. Ryan helped me understand the bill and warranty. Compassion, support and professionalism. Great team, great job and you have a new customer for life!! Thank you for taking great care of me when you could have taken advantage instead. Integrity!! WOW! More

Pleasantly Shocked I have come to expect lackluster customer service or perhaps one person who acts like they are glad I stopped by. But at your dealership, I was shocke I have come to expect lackluster customer service or perhaps one person who acts like they are glad I stopped by. But at your dealership, I was shocked that every single person I encountered was over-the-top pleasant, friendly, and helpful, especially Brandon McKenzie who went out of his way to help me. I watched as the workers interacted with customers and I watched as they interacted with one another. I was impressed by the level of respect they showed one another. Van Bortel Ford is a special place and I will be sure to return for any automotive needs I may have. More

Great Place With Great People I cannot say enough about how well treated I was as a customer of Van Bortel Ford. A well organized and trained sales force and service technicians. I cannot say enough about how well treated I was as a customer of Van Bortel Ford. A well organized and trained sales force and service technicians. Purchasing my new Ford Edge was a very satisfying experience. More

New Car Lease Experience - Superb Was looking for replacement lease vehicle. Claxton Wells was very friendly and answered all our questions. The pickup and paperwork processes were v Was looking for replacement lease vehicle. Claxton Wells was very friendly and answered all our questions. The pickup and paperwork processes were very smooth. We are looking forward to a long and beneficial relationship! More

Fair price and good service after the sale No pressure sales with fair pricing. The staff is friendly and knows their stuff. The service department is top notch. I would definitely recommend th No pressure sales with fair pricing. The staff is friendly and knows their stuff. The service department is top notch. I would definitely recommend this dealership. More

It was time for my son to buy a new truck and he had a few things that he really wanted: newer, 4x4, black, a regular cab that the seat can actually recline and an MP3/usb port for his ipod/phone and such few things that he really wanted: newer, 4x4, black, a regular cab that the seat can actually recline and an MP3/usb port for his ipod/phone and such. My job, as usual, is to be the facilitator and negotiator. It is what it is with many car dealerships and most buyers dread the thought of the ordeal they'll go through buying a new car. My son didn't want to get taken advantage of and of course neither did I want to see that. Anyway, we did our homework and found several trucks that fit the bill. His range was 25k and finding low mileage recent trucks in nice shape at that price is tough. We assumed that we couldn't get new since the price points were near 40k. We spent alot of time and gas tracking down trucks after we spent hours online. We ended up at Van Bortel on Marsh Rd in Fairport (East Rochester) and worked with Matt German who was their internet guy. I've purchased 3 other vehicles from this location previously under different ownership, but there was always a professionalism present. This was no exception. Upon entering, a salesman approached us and asked if were being helped and all I said was that I talked to the internet guy and he went and got him, unlike another dealership where the rep just said "He's not here, but he'd just turn you over to me anyway." Right away we knew to watch out at that place. My point is that right off the bat the salesman (Clayton) showed us that there was HONOR and honesty at the Van Bortel dealership. The sales staff all wore suits and ties and acted in the kind of manner that I EXPECT when I'm spending alot of money. Suits and ties don't necessarily make for a great experience, but here it seemed as if it was the way it was supposed to be. In fact we were at another dealership that trashed Van Bortel for wearing ties. Really. Matt was as professional as it gets, extremely knowledgeable and friendly, answering every question and making us feel like he, as well as the dealership, was actually GLAD we were there to give them a chance to sell us a truck. When's the last time you were at a store and you knew they were actually glad you were there? Think about that for a minute. So, anyway, Matt found several rebates for us, sold us the truck at 300.00 under invoice, took care of financing, didn't get flustered with tough questions, didn't push us for things we didn't want, and the bottom line was he put my son in a BRAND NEW F-150 4X4 STX for the same price as some 3 year old trucks we had seen with 40,000 miles on them. Every single facet of our "buying experience" was attended to, every question answered and every expectation met or exceeded. This is EXACTLY how car buying is supposed to be and frankly what I expected from the get-go. This is NOT what we experienced anywhere else. More