Van Nuys Chrysler Dodge Jeep Ram

I went to this dealership to see what my options were on trading in my car and possible getting a new one. After looking at all their stock nothing was really popping out to me. I finally saw something that trading in my car and possible getting a new one. After looking at all their stock nothing was really popping out to me. I finally saw something that might have been an option we went back to the sales office where they had me fill out the credit application. I told me Salesman SEVERAL times I DIDN'T want to run my credit until I knew what they were going to give me for my car and we agreed on a deal I was comfortable with. I then told the salesman I didn’t really want to make any deals on the car they had on the lot cause it didn't have the options on it that i was looking for. We then discussed maybe looking at their sister company to see if i liked anything there and they would bring it in to make a deal. The salesman then told me give me about 5 mins and ill get you a list of what we have for you to look at. While waiting for him to return I received an alert on my phone from. Experian saying they ran my credit without ever having a deal made or even a car picked out. I confronted the salesman yelling at him asking him why they ran my credit when i told him Several times not to till we had a deal on the table. The manager heard me yelling and came over to see if he could help. I explained to him what happened and his reply was "we will make sure it doesn't happen again" i asked what do you mean it already happened the damage is done. He then said we won’t run it again till we make a deal you are comfortable with... needle’s to say all I left with that night was a hard inquiry on my credit and a bad experience. I’d say stay away from that shady dealership More

Helpful and honest information and service provided to fix my car with it’s recent problem fix my car with it’s recent problem More

Mr. Benny was so nice and helpful. He made the process very easy. The car was ready very quickly. He even offered us a ride when we first got there. very easy. The car was ready very quickly. He even offered us a ride when we first got there. More

Was great, to the point, I didn't feel pressured and they were great working with me were great working with me More

From other dealerships hands down this was a Great experience Professional clean responsible just can’t say enough good things Thank you experience Professional clean responsible just can’t say enough good things Thank you More

This is my second purchase at this dealership. Rashan, Selena, Josh, Moe and Hassan were all great to deal with. All of the employees there were very courteous and while I was waiting at least fiv Rashan, Selena, Josh, Moe and Hassan were all great to deal with. All of the employees there were very courteous and while I was waiting at least five of them came up to make sure I had been helped Rashan and Selena both reached out to me multiple times by phone and text to try and make the best deal possible for me. Josh did a great job, communicating with me through the whole process and kept his word with everything that was promised. I would definitely recommend purchasing from them. More

Told them what I wanted and how much I wanted to pay and they made it happen. No headaches, no stress at all. This by far is the #1 jeep dealer around. If I could give more stars I would⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ they made it happen. No headaches, no stress at all. This by far is the #1 jeep dealer around. If I could give more stars I would⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ More

Armen was the best service adviser! Honest and ethical and explained everything. I was coming in from out of town. Everything was ready for the service. and it was fished earlier than e Honest and ethical and explained everything. I was coming in from out of town. Everything was ready for the service. and it was fished earlier than expected. Kudos for Jose in parts to make sure everything was in stock and he assisted with the calibration and finally to Chris the service man who actually did the work and answered all my questions . Best service department experience I have ever had and I have had many. You wont find better service than these three men offered to me. More

Silly expensive. Double charge for diagnostic. Did not enumerate labor hours which is an indication they are overcharging Double charge for diagnostic. Did not enumerate labor hours which is an indication they are overcharging More

Payman was extremely helpful and knowledgeable! I would highly recommend working with him. Great service. I would highly recommend working with him. Great service. More