Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

Overview
Employees
Reviews
Vehicles
4.1
5,334 Reviews
Contact Dealership
View Awards

6110 Van Nuys Boulevard

Van Nuys, CA

91401

Directions

By Type

Showing 5,334 reviews

July 18, 2023

Great team easy going very knowledgeable provided excellent customer service happy with our new car Thank you More

by Nathan Yousif
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Walid Benterki
Report | Print
Jul 18, 2023 -

Nathan Yousif responded

Great team easy going excellent service happy with our new car

Jul 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for this kind review of our team here at Van Nuys Chrysler Dodge Jeep Ram! Congratulations on your new ride!

July 18, 2023

Do not buy a car from this dealer. Save yourself the hassle. There are a lot of honest dealerships out there. This dealership will rip you off make it sound like you’re getting More

by don
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Matt Eatezadi
Report | Print
Jul 24, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Don, I'm sorry to hear that you had a negative experience with our dealership. We strive to provide transparent service and great deals, so it's disappointing to read your feedback. I would appreciate the chance to learn more about what transpired and see how we can assist you moving forward. Please contact me at your earliest convenience. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893

July 17, 2023

The worst after my deposit was cash, the loan was funded. I had a problem I needed to address . No one returned my calls. I would not recommend to anyone to go to Van nuys Chrysler Dodge Jeep Ram. More

by don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfredo , Rayan Saab
Report | Print
Jul 24, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm very sorry to hear that our team did not provide prompt, communicative customer service throughout this process. I'd be grateful for the opportunity to address your concerns. Please consider reaching out to me directly when you have a moment. Thank you, Mike Asatryan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - 818-423-6255

July 15, 2023

This was the best experience I have ever had in long time. They were so helpful which the help me pick my dream car More

by Aboodfayssal2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ana , Raed Malaeb, Alex Klaumenzer, Rayan Saab
Report | Print
Jul 15, 2023 -

Aboodfayssal2 responded

Amazing service

Jul 17, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're touched by your kind words and support! Thanks for choosing Van Nuys Chrysler Dodge Jeep Ram above the rest. Enjoy the ride in your dream car!

July 14, 2023

The sales manager, Walid was so rude to me and unhelpful. He was condescending and unwilling to resolve my issue. The used unwanted sarcasm during our conversation. On 2020 my friend went to this More

by kattiachavarria123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Klaumenzer, Walid Benterki
Report | Print
July 13, 2023

I was never told about the 10 day courtesy rental and the service adviser told me to extend the rental and now I am only getting 50% of the reimbursement. I left multiple messages for the past 2 1/2 weeks More

by kattiachavarria123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armenak Galstyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Badie Audish
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Schwartz, Raed Malaeb, Alex Klaumenzer, Walid Benterki
Report | Print
Jul 19, 2023 -

kattiachavarria123 responded

It's been 3 weeks and no phone calls from this dealership. No wondered it has a lot complaints at the Better Business Bureau website.

July 13, 2023

The vehicle buying experience went super smooth and painless! Everybody is super cool. definitely recommend. More

by Alex R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Eatezadi
Report | Print
Jul 14, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Alex, we're thrilled to hear that you enjoyed working with our Van Nuys Chrysler Dodge Jeep Ram team! Thank you so much for sharing this supportive feedback. We hope you're enjoying your new vehicle!

July 10, 2023

Really bad customer service. Please provide accurate info about rental cars. The general managers do not return phone calls. Really bad customer service More

by kattiachavarria123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Badie Audish
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Schwartz, Raed Malaeb, Alex Klaumenzer, Walid Benterki
Report | Print
Jul 12, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Kattia, I'm sorry for any miscommunications on our end and lack of customer service. I would like to address what has transpired to help my team improve moving forward and clear up any confusion. Please give me a call when you can. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893

Jul 13, 2023 -

kattiachavarria123 responded

I left several messages to Jonathan Schwartz and he has not returned my phone calls yet.

July 08, 2023

They had my car for 3 months the communication was terrible and service was awful and didn’t feel like they cared at all More

by Shana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benny, Alex Klaumenzer
Report | Print
Jul 12, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Shana, I apologize for the poor communication and delay you experienced. We strive to provide excellent customer care, so it's disappointing to hear that we fell short of your expectations. I will address your feedback with my team to help us improve and if there is anything else I can assist with, please reach out. Thank you, Mike Asatryan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - 818-423-6255

July 08, 2023

Didn't deliver on promissed date, kept pushing further and further went from a few daus to about 2 full weeks, pick up date wass told to wait longer because car was being washed, when I got ready confirma More

by reinabpalacios74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry to read this feedback. We strive to deliver a seamless service experience, and it is concerning that this was not better reflected in your visit. I understand that we have let you down, and I would appreciate the chance to speak with you to see if there is anything I can do to help. If you are willing to discuss this with me, please do not hesitate to give me a call. Thank you, Mike Asatryan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - 818-423-6255

1
...
39
40
41
...
534