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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
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Vehicles
4.0
5,326 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,326 reviews

January 16, 2023

Very professional and always get the work done on time and when they say there are! Rodger was very professional and polite. More

by ktapia9924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio aka Rodger
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Jan 16, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Rodger and the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back!

January 16, 2023

Amazing and quick service! Everyone’s was pleasant and was taken care of from begging to end. More

by yurikoarely.ortega
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis santos
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Jan 16, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This is great to hear! Thank you for the kind review of us here at Russell Westbrook Chrysler Dodge Jeep RAM! We hope to see you in the future!

January 16, 2023

Buying a car isn’t the easiest for a lady doing it alone. My venture here started out a bit bumpy. Once I got to the mgr it was smooth sailing. Do your homework and give them your best price. They worked wel More

by hrhkari
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Schwartz
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Jan 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had such a successful purchase experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. We appreciate you giving us the chance to help fix things and hope to see you back again down the road!

January 16, 2023

Ara was great. He sold me a car that I did not need lol. Nice and professional. More

by jenny haapala
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ara , Rayan Saab
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Jan 16, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We will certainly let Ara know you went home in a car that you'll be sure to love. Thanks for choosing Russell Westbrook Chrysler Dodge Jeep RAM!

January 16, 2023

Armen was very nice and professional. He had a lot of patients doing the reward program and respect the time working with me More

by ticadevil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen
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Jan 16, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for this great feedback! It is awesome to hear that you felt taken care of by Armen. He will appreciate the shoutout!

January 16, 2023

Armen is one of the great and awesome guys in service center. He made sure that my concerns were addressed immediately. He constantly updated me about the status of the repair and whatever things to be More

by rosamaria32014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are delighted to receive this praise for Armen! He will appreciate your kind words. It is great to hear that you felt taken care of by the Russell Westbrook Chrysler Dodge Jeep RAM team. Thank you for working with us!

January 16, 2023

Though I specified to not purchase the $1100 gap insurance, it is still added without notifying me; nonetheless, I’m still happy with the deal though not done in the way I Specified. However, to de More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lily and Diego, Rayan Saab
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Jan 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your feedback, Mike. We are happy to see that you had a 5-star experience but it is disappointing to know that you received gap insurance as a surprise. I would like to hear more about this misunderstanding to see if there is anything that I can do to help and I hope you'll give me a call at your earliest convenience to discuss the matter further. Thank you for your feedback, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

Jan 19, 2023 -

Mike responded

Jonathan, Thank you for your prompt response. This could’ve been avoided / corrected if each charge on the contract is visited and explained. The signing paid all attention on the grand total but the breakdown on the next page. I would’ve asked for correction if $1100 is explained. When negotiating the deal with Diego and Josh, I specified to exclude it but it is still added to the contract.

January 15, 2023

Thank you for taking care of my pending recall that other dealership service department refused to take care of it!!!!! Keep up good working. More

by Allen Badal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Allen, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

January 15, 2023

Be careful might leave the dealership with 20k over the MSRP. If you are new to buying vehicles this is not the place. More

by Jakejaseen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rayan Saab
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Jan 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Jake, I am sorry to hear that you were dissatisfied with our pricing, as we strive to remain fair and competitive in that regard. I would be happy to speak with you directly and see what I can do to assist you from here on out, so please don't hesitate to give me a call. Thank you, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

January 15, 2023

I had a problem with my warranty and the dealership was zero help. I've been struggling to connect with the right person at Chrysler over the phone for 3 weeks when this could have been resolved by the dea More

by DELTAWING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benny
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Jan 16, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I apologize for the issues you have encountered working with us. It is our goal to deliver accommodating service, and we never intend to inconvenience our guests. I would appreciate the chance to speak with you directly to see what more I can do to assist with your situation and help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

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