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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,499 Reviews
Call Service Center (855) 298-3373

2,499 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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April 05, 2024

Terrible unprofessional and don't like to speak to me when I would to speak to John More

by Hendo8137
Recommend Dealer
No
Employees Worked With
John and Jr
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Apr 11, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm sorry to see that you were not satisfied with your experience. I would really appreciate your feedback and, if you are willing, I would like to discuss your visit further. Would you consider getting in touch? Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893

Helpful
April 03, 2024

Waiting too long for vechicle to be finished. Two months. Payman kept me in the loop More

by bavakian@sbcglobal.net
Recommend Dealer
Yes
Employees Worked With
Payman
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Apr 03, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for being so patient throughout this process. We are glad that our team kept you in the loop and your vehicle has been completed. If there is anything else the Van Nuys Chrysler Dodge Jeep Ram team can do for you, please let us know.

Helpful
March 26, 2024

Thank you for your service Thank you for your time Thank you for your advice More

by dawginu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
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Mar 26, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking a moment to leave Van Nuys Chrysler Dodge Jeep Ram this five-star review!

Helpful
March 17, 2024

The service are very fast and the custmer representative is very helpful and accomodating. I will recommend this car dealership. Good job 👍🏻 More

by dhayzee23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for the positive feedback! We're glad to know you found our service at Van Nuys Chrysler Dodge Jeep Ram fast and accommodating. Your recommendation means a lot to us!

Helpful
March 16, 2024

Extremely helpful above and “beyond” my expectations in my past experience there 20 years before !! I’m so glad I went in and all set ice personal made me feel like I was Special!!! More

by DRDAVIDGLICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of hat helped me
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Mar 18, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

David, we're delighted to know that our team at Van Nuys Chrysler Dodge Jeep Ram exceeded your expectations and made you feel special. Thanks for coming back after 20 years!

Helpful
March 15, 2024

They have repaired my warrantee issues both times, and returned my truck on or before when promised. More

by jmschatz0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for trusting the Van Nuys Chrysler Dodge Jeep Ram team to take care of your vehicle's repairs! Your five-star review means the world to us all. Until next time!

Helpful
March 15, 2024

Fast and efficient … I don’t really need to use fifteen words… I ain’t that talkative More

by kevindockwb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are honored to receive your support, Kevin. Thank you! - Van Nuys Chrysler Dodge Jeep Ram Team

Helpful
March 08, 2024

Insufficient proactive engagement is evident, highlighting a significant gap between service representatives and mechanics. This presents a substantial improvement opportunity crucial for the fra More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : hector
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Mar 13, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

JP, we appreciate your thoughtful feedback. It's clear you've given this a lot of consideration and I agree that proactive engagement is crucial in our line of work. We're always looking for ways to improve and reduce any potential delays or issues with parts, so your suggestions are very welcome. If you'd like to discuss this further or have any other concerns please feel free to reach out to me directly. Thank you, Mike Asatryan - Director of Fixed Operations - mikea@vannuyscdjr.com - 818-423-6255

Helpful
March 02, 2024

If there a option to pick zero star I would this dealership is garbage Benny forgot to service my car made me sign a 299 dollar inspection fee forgot to inspect my car also took them 3 day to do a s More

by shantk78
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Badie Audish
1.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Loredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Casas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elisa Zamora Villareal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Saab
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ara Kalaidjian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeromy Haro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Lopes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benny
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Mar 13, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm really sorry to read about your recent experience. If we've fallen short of our goal to provide excellent service, I apologize. Our team takes these matters seriously and would like the opportunity to address this with you directly in order to find a resolution. Please reach out at your earliest convenience so we can discuss this further - Thank you, Mike Asatryan - Director of Fixed Operations - mikea@vannuyscdjr.com - 818-423-6255

Helpful
March 02, 2024

Job got a lot of time to finish but at end it was finally done More

by SAVAHNOW
Recommend Dealer
Yes
Employees Worked With
Benny
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Mar 04, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are honored to receive your support. Thank you! - Van Nuys Chrysler Dodge Jeep Ram Team

Helpful
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