Jacqueline Casas
Jacqueline Casas at Van Nuys Chrysler Dodge Jeep Ram
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Jacqueline Casas

Finance Manager

Van Nuys Chrysler Dodge Jeep Ram

6110 Van Nuys Boulevard
Van Nuys, CA 91401

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3 Reviews
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3 Reviews

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3 Reviews of Jacqueline Casas

April 25, 2024

Dealership Rating
Employee Rating

Thai dealership is very unprofessional and lack communication needs training on communication will not recommend More

by mommiesblessed05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

March 02, 2024

Dealership Rating
Employee Rating

If there a option to pick zero star I would this dealership is garbage Benny forgot to service my car made me sign a 299 dollar inspection fee forgot to inspect my car also took them 3 day to do a s More

by shantk78
Recommend Dealer
No
Mar 13, 2024

Van Nuys Chrysler Dodge Jeep Ram responded

I'm really sorry to read about your recent experience. If we've fallen short of our goal to provide excellent service, I apologize. Our team takes these matters seriously and would like the opportunity to address this with you directly in order to find a resolution. Please reach out at your earliest convenience so we can discuss this further - Thank you, Mike Asatryan - Director of Fixed Operations - mikea@vannuyscdjr.com - 818-423-6255

February 21, 2024

Dealership Rating
Employee Rating

Do not purchase their oil change packages It is a scam. They say seven years fourteen oil change Two oil changes a year. That is a lie they're only allowing you to drive either seventy thousand miles or up More

by JHUTCHINGS7401
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 27, 2024

Van Nuys Chrysler Dodge Jeep Ram responded

I'm sorry for any confusion or inconvenience regarding our oil change package. We always aim for transparency and honesty in our services, so it's concerning to see that you are feeling misled. Your feedback is important as we strive to improve our customer service. If you'd like, please reach out directly so we can discuss this further and find a resolution together. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893

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