Vera Cadillac

Always amazing service at Vera Cadillac. The service advisors are so helpful. I got the pleasure of meeting with Anwar and he made sure my car was taken great care of. Weather it’s an oil ch The service advisors are so helpful. I got the pleasure of meeting with Anwar and he made sure my car was taken great care of. Weather it’s an oil change or engine work, they always get it right! More

I can always count on getting excellent service and courteous attention to details. VERA CADILLAC is the best! courteous attention to details. VERA CADILLAC is the best! More

Great service and advisor very helpfull. I was able to complete my service without any setbacks or delays I was able to complete my service without any setbacks or delays More

All I can say is wow! The Vera service team was more than what I had ever expected. From competitive parts pricing to the job being completed on time and probably before t The Vera service team was more than what I had ever expected. From competitive parts pricing to the job being completed on time and probably before they said it would be completed. Thank you to the team at Vera Cadillac for an exceptional job! More

VERA MOTORS AND LOUIE VERA SENT ARMED MEN TO MY HOUSE TO HARASS MY FAMILY! THEY HAVE TRAUMATIZED MY SMALL CHILDREN. The owner, Louie Vera, is not trying to bully my family and me with scare tactics. Loui HARASS MY FAMILY! THEY HAVE TRAUMATIZED MY SMALL CHILDREN. The owner, Louie Vera, is not trying to bully my family and me with scare tactics. Louie sent armed men to my house at 630am, trying to get onto my property. The armed men lied to the police by telling them they had a court order to get the loaner car from me, which was not true. My children 3,5, and 7 are now traumatized. They saw men with guns on our property trying to take our car and the police lights outside. My kids are now scared to go out. Louie Vera thinks he is some mafia boss sending people to scare us. Yesterday we got a call from the Pembroke Pines police stating that Louie Vera is trying to claim the loaner car is stolen. Thankfully the Pembroke Pines police saw through Louie Vera's lies and disagreed that the vehicle was stolen and ultimately told them this was a civil matter. Part 2 PLEASE BE VERY CAREFUL WHEN YOU DEAL WITH VERA MOTORS! LOUIE VERA WILL SEND LAWYERS AFTER YOU. The owner, Louie Vera, did not like my first honest review. Louie Vera hired a lawyer to send me a Cease and Desist letter filled with threats. Furthermore, to add even more insult, they are also threatening legal action against me for writing a review, but they are the ones who totaled my brand new Escalade and want my insurance to pay over 100k for the total loss. Yesterday I received another letter from Vera's lawyer with more threats. Vera now wants me to return the loaner car they lent me because Vera told me that my insurance will never be used. Still, they want the loaner back, and if I do not return the loaner, they will report the car stolen to the police! More bully tactics. PART 1 DO NOT TRUST VERA MOTORS. THEY MAKE EMPTY PROMISES Vera Cadillac picked up my 2021 Escalade from my house for service in Sept 2021. On the way to return my car, the Vera Cadillac driver was involved in an accident that ended with my Escalade declared a total loss. That sucks, and accidents happen. I completely understand that. What is hard to understand is how my insurance is paying for the total loss, and I'm getting sued by the Vera driver. Vera is walking away with this accident that I had had nothing to do with not costing Vera a penny. The Vice President of Vera, Richard Gonzalez, has sent me countless emails detailing how my insurance will NOT be used for about six months, but I came to find out that was not true. My insurance will be used to pay off the total loss of the car. Furthermore, Vera refuses to protect me against the Vera driver, who is about to file a lawsuit against me. Also, I have continued to make my car payment for over six months now due to Richard's advice until my new car arrived. As of this week, the owner, Lou Vera, is now trying to blackmail me into accepting his terms, and if I don't, he will not sell me the new car I ordered after Vera crashed my car. Be very careful with Vera. They are not honest and do not care for you as a customer. They will not protect you and do the right thing. More

Since I’ve purchased my car there I’ve been very happy I have dealt with Geo that works in the service department I believe he’s been very helpful to me and I will purchase my cars from here again have dealt with Geo that works in the service department I believe he’s been very helpful to me and I will purchase my cars from here again More

left car in unclean condition after service finger prints on chrome on hood,car not washed. prints on chrome on hood,car not washed. More

The service was very well. They assisted me with the utmost respect. Everyone was on point. They assisted me with the utmost respect. Everyone was on point. More

From setting up my appt with My service advisor, Eric Tellechea, to picking up my vehicle it was an A+ service. Tellechea, to picking up my vehicle it was an A+ service. More

Eric was my advisor excellent customer service I received. Very helpful wouldn't take my vehicle anywhere else received. Very helpful wouldn't take my vehicle anywhere else More