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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,783 Reviews
Call Service Center (844) 517-0823

2,783 Reviews of Vera Cadillac - Service Center

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February 25, 2023

In the Service Department my Service Rep. is Nestor Suarez, very professional and a nice guy to. More

by ERNIE2B48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor Suarez
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Feb 27, 2023 -

Vera Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Ernie, and we are thrilled that you found your experience with Nestor here at Vera Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Experience The Vera Difference Gustavo Rodriguez Service Director

Feb 28, 2023 -

ERNIE2B48 responded

My overall experience was great.

February 25, 2023

Vera Cadillac is a professional, family friendly, customer centric dealership. The selection of vehicles and price points are the best I’ve ever seen! Vera Cadillac, 5 stars from sales to service, More

by GRNBRG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service-Conrad Hernandez, Hodari Bazemore
Report | Print
Feb 27, 2023 -

Vera Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

Feb 27, 2023 -

GRNBRG4 responded

My recent service visit that was managed by Conrad Hernandez was a 5+ star experience. Conrad reflects the Vera culture of leaving the dealership happy. My experience with Conrad and his team not only had me leaving me happy, I was ecstatic we coordinated the drop off of my car and pick up of the Vera loaner on my extremely tight schedule. Well done Conrad!

February 25, 2023

Always a pleasure to do busy with vera Always get the job done correct the first time around. More

by anthony.hunter25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Feb 27, 2023 -

Vera Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Anthony, and it's great to hear about your excellent experience here at Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

February 24, 2023

My service rep. Anwar Johnson is the best we had the best attention and courtesy. More

by tonidyerwarren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anwar Johnson
Report | Print
Feb 24, 2023 -

Vera Cadillac responded

Thank you for the kind words for Anwar and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

February 24, 2023

Great service, great staff, most convenient for me , I'm disabled and they make everything so easy, 🙂 More

by Tristan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geovanni
Report | Print
Feb 27, 2023 -

Vera Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Tristan, and we are thrilled that you found your experience with us here at Vera Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Experience The Vera Difference Gustavo Rodriguez Service Director

February 23, 2023

So far I’ve had only great experiences with the service department and service advisor. More

by leroyjr63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Feb 23, 2023 -

Vera Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Vera Cadillac, we look forward to having you as a valued customer for many years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

February 23, 2023

I am new to this dealership, just trying to learn the process. Wait time to long. More

by penngloria07@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Crato
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February 23, 2023

My rating has increased due to my last repair experience. Micheal Crato, advisor was honest and trustworthy. Great!!! More

by rbigshot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Crato
Report | Print
Feb 24, 2023 -

Vera Cadillac responded

Thanks for sharing your thoughts about your experience with Michael here at Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

February 23, 2023

Everyone I came in contact with at this dealership was very professional and helpful. They made me feel very comfortable by offering me a coffee or water. More

by hethio737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eduardo Cros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2023 -

Vera Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Vera Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Experience The Vera Difference Gustavo Rodriguez Service Director

February 22, 2023

The service provided by Vera’s service team was courteous, professional, and efficiently performed.All repairs were completed with safety measures in place and with very knowledgeable staff. I am p More

by CYNTHIA90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ellen McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geovanny, Yvette Breen
Report | Print
Feb 22, 2023 -

Vera Cadillac responded

Thank you, Cynthia, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Experience The Vera Difference Gustavo Rodriguez Service Director

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