Vera Cadillac - Service Center

Very good service didn’t wait long good communication . went for a recall didn’t have to pay anything and offered a courtesy car wash that’s very appreciated 👍 went for a recall didn’t have to pay anything and offered a courtesy car wash that’s very appreciated 👍 More

Great service always. Very professional service. The time was as expected. The post service follow up is great Very professional service. The time was as expected. The post service follow up is great More

I had a great experience. My service advisor Nestor was very friendly, helpful and accommodating. I waited for my oil change and Nestor kept me informed and got me serviced in My service advisor Nestor was very friendly, helpful and accommodating. I waited for my oil change and Nestor kept me informed and got me serviced in a timely manner. More

They found a place for me early wich suits me. Evereybody seems nice and willing to care about you.. I needed basic service and received more than asked for. My car was cleaned perfectly. I'll Evereybody seems nice and willing to care about you.. I needed basic service and received more than asked for. My car was cleaned perfectly. I'll keep coming back whenever needed. More

My service advisor Christopher was easy to work with. I know it’s a busy service center and it was fixed in a timely matter a bit longer then I expected. I know it’s a busy service center and it was fixed in a timely matter a bit longer then I expected. More

Geovanny Suarez was very professional and accommodating. I also was impressed with the professionalism of Gustavo Rodriguez. He made certain that the issue I had with my vehicle was resolved expeditiously. I also was impressed with the professionalism of Gustavo Rodriguez. He made certain that the issue I had with my vehicle was resolved expeditiously. Finally, I appreciate the quick response from the Vice President/General Manager, Richard Gonzalez. Not only did he promise that my concern would be addressed, he also mentioned that he would follow up with the service director. Now, this is what I call great leadership. Great leaders know that they key to goal accomplishment is by helping each individual know how they are making a real and significant contribution to something worthwhile. Servant-leadership adds value to team members. When people feel and believe that they are genuinely valued, not just for the work they do, they usually accomplish their tasks well. Empowered and inspired workers are very willing to give things an extra burst of effort. It is a true servant leader that helps others know they are truly valued and appreciated. It is apparent that Geo feels valued and appreciated, which enabled him to provide me with exceptional customer service. Thank you, Gus and Richard for demonstrating exceptional leadership skills. I will keep Vera Cadillac in mind when it's time for me to purchase a NEW Cadillac Escalade. Respectfully, Dr. Barrett Mincey Educator, Author, and Consultant More

Your appointment desk dropped the ball I never got my loaner and stuck home for two days they never changed to my new contact either. Alex my service person did the best with information he had. My car w loaner and stuck home for two days they never changed to my new contact either. Alex my service person did the best with information he had. My car was serviced and clean. After waiting 3 hours for my Uber pickup. What ch was cancelled by the driver whew! I know where I will not be buying my next car 🙏Amen More

This dealer is amazing. Great service from everyone, great facility and great customer service. I Great service from everyone, great facility and great customer service. I More

I have not been dissatisfied at all since I’ve been taking my car for service over there always a pleasure. taking my car for service over there always a pleasure. More

Excellent service. Mikell is great and goes the extra mile to take care of my needs. Obtained an extra part for me and ordered recall parts needed. Service was compl Mikell is great and goes the extra mile to take care of my needs. Obtained an extra part for me and ordered recall parts needed. Service was completed very quickly. I'll go back there for my needs. More