Vera Cadillac - Service Center

I asked for a phone call and all I kept getting was emails. Svce person must think I sit there and wait for his emails. Cxld my appt due to this (I was traveling ) i had to fight him to reinstate it emails. Svce person must think I sit there and wait for his emails. Cxld my appt due to this (I was traveling ) i had to fight him to reinstate it. Pick up was a hr late which made me late to work More

Service process was smooth and east. Great customer service. A big thank you to Gio Great customer service. A big thank you to Gio More

Fuel module failure cause my 2021 Escalade to break down but received Timely and knowledgeable service from Edwin Montoya service advisor at Vera Cadilac , my Escalade was done in one day and I was given a but received Timely and knowledgeable service from Edwin Montoya service advisor at Vera Cadilac , my Escalade was done in one day and I was given a new loaner for the inconvenience More

At the end of the day I was satisfied with Vera and especially Edwin's service. We did have a hiccup but Edwin took ownership of the situation and made sure things were handled in the right way the sec especially Edwin's service. We did have a hiccup but Edwin took ownership of the situation and made sure things were handled in the right way the second go around. More

Informative, professional and very helpful with the service of my vehicle. Valet service is great as I never had to interrupt my daily routine to have my vehicle dropped off or picked up. service of my vehicle. Valet service is great as I never had to interrupt my daily routine to have my vehicle dropped off or picked up. More

I was very disappointed with the way my experience was handled. I have always received top-notch service from Vera Cadillac., but I feel they really dropped the ball this time. handled. I have always received top-notch service from Vera Cadillac., but I feel they really dropped the ball this time. More

Excelente servicio recogieron el auto en mi casa y me lo entregaron el Mismo día con el servicio completo entregaron el Mismo día con el servicio completo More

Terrible service, did not address the 12v battery issue I had with my 2014 Cadillac elr. had with my 2014 Cadillac elr. More

Frank in the collision department made the process of getting our Escalade fixed very easy and worry-free. I dropped the vehicle off and picked it up a week later good as new. Very professional and great getting our Escalade fixed very easy and worry-free. I dropped the vehicle off and picked it up a week later good as new. Very professional and great quality service. More

Service was great and information was given to me pertaining to my vehicle thank you. pertaining to my vehicle thank you. More