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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,810 Reviews
Call Service Center (844) 517-0823

2,810 Reviews of Vera Cadillac - Service Center

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January 19, 2025

Good and fast service the employees answered all my questions and the dealer is nice clean and they have pastelitos sandwiches and coffee More

by angelchi18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service adjuster
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Jan 20, 2025 -

Vera Cadillac responded

Thanks for sharing your thoughts about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

January 18, 2025

Eric is professional and does what he says he will do! I am very happy with the service!!! More

by SSHERW8788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Jan 19, 2025 -

Vera Cadillac responded

Thank you for your business and this review. We're happy to hear that Eric and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Experience The Vera Difference Gustavo Rodriguez Service Director

January 17, 2025

It has a long lead time to wait for an appointment, and service can take several days. Very nice people, and great quality of work. More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joan Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin in service is great!
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Jan 18, 2025 -

Vera Cadillac responded

Thank you, John, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

January 17, 2025

Great work. Fast, easy, and responsive. Will gladly use their service for all my vehicle issues. More

by A. Chinea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
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Jan 18, 2025 -

Vera Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Experience The Vera Difference Gustavo Rodriguez Service Director

January 16, 2025

Exelente trato con los clientes, son personas muy profecionales y por lo tanto volveria hacer negocio con ellos. More

by inty23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Hidalgo-Gato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Vera Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Frank met your expectations. Thank you again for choosing Vera Cadillac. We look forward to having you as one of our valued customers for many more years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

January 16, 2025

Excellent service the sales person TJ was amazing he help with all my needs really professional and helpful. More

by tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Torres Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Vera Cadillac responded

Thank you for the kind words for our service department! TJ and our team look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

January 16, 2025

Friendly staff and great shuttle service. Also appreciate the car wash and vacuum at delivery More

by LAMCCLEARY11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 17, 2025 -

Vera Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

January 15, 2025

Great service dept very knowledgeable service advisor Gio Rubio with great team work and great athmosfere. More

by PARTS009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cobos-Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Vera Cadillac responded

Thank you for your business and this review. We're happy to hear that Gio and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Experience The Vera Difference Gustavo Rodriguez Service Director

January 15, 2025

I’m still getting a notice on the dash saying I need to complete my recall More

by CLAUDINEWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Jan 15, 2025 -

Vera Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Leo Pena Service Manager

January 14, 2025

It took 2 months to do a 3-4 week job. when I received the car back it was not close to being completed. The right side guide bracket was never changed so bumper was not lined up…there wa More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan farinas
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Jan 15, 2025 -

Vera Cadillac responded

Thank you for providing this feedback, Scott, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gustavo Rodriguez Service Director

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