Vera Cadillac - Service Center

i took my CTS for routine maintenance and met with a service advisor he got me set up quickly for the vehicle maintenance. When i pick up the car it was cleaned and serviced excellent service service advisor he got me set up quickly for the vehicle maintenance. When i pick up the car it was cleaned and serviced excellent service More

The Customer Service is good. Unfortunately, the wait for my vehicle was longer than, I expected. There were a few minor incorrect things but, had them corrected later. Overall... A great place and atmospher my vehicle was longer than, I expected. There were a few minor incorrect things but, had them corrected later. Overall... A great place and atmosphere. More

Great work, super quickly service. Ivette was a very nice person, she was very friendly and her customer service attitude was excellent. In other words my experience in Vera Cadillac was excellent. nice person, she was very friendly and her customer service attitude was excellent. In other words my experience in Vera Cadillac was excellent. More

The service provided to my XT5 was very pleasant and smooth. My advisor Mikell was helpful, very knowledgeable, and addressed the needs of my vehicle. smooth. My advisor Mikell was helpful, very knowledgeable, and addressed the needs of my vehicle. More

I want to thank Gus Rodriguez and Leo Pena who manage the service department at Vera Cadillac, for the outstanding service that they provided for me before my road trip from Boca Raton, Florida to South Caro service department at Vera Cadillac, for the outstanding service that they provided for me before my road trip from Boca Raton, Florida to South Carolina. I needed bodywork done on my CT6 Cadillac and to have an oil service performed to be certain my car was ready for the long drive. My bumper was damaged and needed to be replaced by the auto body shop at Vera Cadillac and was done perfectly by Frank Cabrerra. My CT6 looked brand new when I got the car back in in only 3 days. Gus and Leo are men of integrity and when they tell you, they will do something on your behalf it is a promise that they do not break. Giovanni Rubio is my service writer and he always has my back. He took the time needed to explain what work was needed to be performed so my Cadillac would complete the trip without issues. Giovanni is always on point and always someone I can trust with my car. Erika Corrales is the manager of the rental cars and is always provides excellence service in providing me a loaner car. I will always go to Vera Cadillac when I need to have my car services because they have proven to me that there is no one else who will treat me like family. More

Vera Cadillac, continues to supersede all my expectations! Professional, efficient and courteous. Giovanni, in Service, is always super helpful and makes each & everyone of our experiences at expectations! Professional, efficient and courteous. Giovanni, in Service, is always super helpful and makes each & everyone of our experiences at Vera better than the last. More

Everting was as expected with my service the complimentary car wash was a plus 😊the wait time for everything to be done was not to long of a wait . complimentary car wash was a plus 😊the wait time for everything to be done was not to long of a wait . More

Love the professionalism and the promptness of the service. Also that I was able to get back home and picked up with ease. Thank you. service. Also that I was able to get back home and picked up with ease. Thank you. More

From the time you schedule you vehicle service till the time your service is complete, You will experience world class customer service and a professional, friendly and professional staff. They also offer time your service is complete, You will experience world class customer service and a professional, friendly and professional staff. They also offer 10% Military Discount. More

The service related to my vehicle was great. However, I was disappointed to know that the Vera Courtesy Service doesn’t exist, except sparingly. This service gives a personal touch and like myself, not eve was disappointed to know that the Vera Courtesy Service doesn’t exist, except sparingly. This service gives a personal touch and like myself, not everyone takes Uber or Lyft. I can appreciate still providing transportation, but customers such as myself would benefit from that service so it posses an inconvenience. Thanks for providing the survey. More