Vera Cadillac - Service Center

I would personally like to thank Conrod Hernandez for being kind and considerate during the times my car was in the shop. Also special thanks to Leo the shop manager..Vera Cadillac sold me a Lemon and I' being kind and considerate during the times my car was in the shop. Also special thanks to Leo the shop manager..Vera Cadillac sold me a Lemon and I'm very disappointed in the many times I had to take the car to the shop. Things that should not go bad went very bad. Eventually Vera Cadillac bought back the car from me not because I wanted to sell the car but, couldn't afford to pay all the bills anymore. Here is a list of things that happened to the car. 1, AC stopped working.2, Torque converter went bad. 3, AC compressor came apart. 4, Valve cover gasket leak. 5, Vacuum pump went bad. 6, Tire valve stopped working. (To think this was my dream car). Thanks for buying back the car from me. I truly appreciate that. Wishing only the best to Vera Cadillac. More

The service was great. The advisor Mikell Hernandez was able to give me flexibility on the schedule. It was very fast. La atención es muy profesional por parte de todos los empleados. able to give me flexibility on the schedule. It was very fast. La atención es muy profesional por parte de todos los empleados. More

Eric was very rude and unprofessional. He never informed me about the status of my car repair. He was very condescending when he spoke to me. I need a different advisor. me about the status of my car repair. He was very condescending when he spoke to me. I need a different advisor. More

Mike waited on me .Mike kept me informed about what they had to do. He also informed me about things that needed to be service and gave me an opportunity to to decide if I wanted To care of it now. they had to do. He also informed me about things that needed to be service and gave me an opportunity to to decide if I wanted To care of it now. I did not feel pressured. More

Service personnel made me feel welcomed and they were very friendly. Kept me informed all the time and I was very satisfied with the service very friendly. Kept me informed all the time and I was very satisfied with the service More

I was very disappointed with my recent service. I felt very insignificant. It was a basic oil change. I was told it could take up to 1 and 1/2 hours. I was the only one waiting in the waiting room. I very insignificant. It was a basic oil change. I was told it could take up to 1 and 1/2 hours. I was the only one waiting in the waiting room. I received an initial text from my service provider.but no communication after that time. After it was more than an hour and 45 minutes later, I decided to try to find someone to assist me. There were no smiles or friendly staff around. Finally one guy acknowledged me and asked if he could help me. He called over to get status on my car and said that they just finished and would be bringing it up to me. A few minutes later an older gentleman parked my car outside from where I was waiting. After I returned from paying the cashier, he handed me my keys to walk and get my own car in the parking lot. I have never been treated so poorly at a dealership. In all honesty, this is my first Cadillac purchase after having 5 Acura cars in the past with excellent customer service. I am reconsidering my decision to get a Cadillac in the future. The saddest part is that I am not a complainer but always the first to give a compliment. More

As usual Vera Cadillac issues great service and customer satisfaction Eric and anwar are two of the most respectful and kind members of the team along with a host of others that make Vera Cadillac the best. satisfaction Eric and anwar are two of the most respectful and kind members of the team along with a host of others that make Vera Cadillac the best. I look forward to seeing all of them soon. Take care and god bless. More

Great customer service service advisers great but had my truck two days and couldn't figure out the problem had to contact gm and supposedly start a case and they said they will get back to me truck two days and couldn't figure out the problem had to contact gm and supposedly start a case and they said they will get back to me More

This dealership has a great service center. I take my CTS here for service not only because I purchased it here but because the service is top notch. Thank you Gustavo for taking the time to greet me. Y CTS here for service not only because I purchased it here but because the service is top notch. Thank you Gustavo for taking the time to greet me. You have a great team. Thanks again for excellent service. More

The best dealership in the world I have a great experience thanks to Mr. Eric he help me with the Knowledge about my car And a very good price to fix it thank you so much Mr. Eric and vera Cadillac experience thanks to Mr. Eric he help me with the Knowledge about my car And a very good price to fix it thank you so much Mr. Eric and vera Cadillac More