Vera Cadillac - Service Center

Service Department not what it used to be Today was not the first time I had to return to the service dept regarding a service not done satisfactorily. They have left my oil pan loose, lost m Today was not the first time I had to return to the service dept regarding a service not done satisfactorily. They have left my oil pan loose, lost my wheel lock key and car came home with a new problem it did not have. All of these on separate occasions. Had to return to have fixed and/or replaced. When they lost the key to the lock on my wheels, they did not even tell me. I found out once I was home. They had to replace all of the locks due to new key. Anyhow, today I returned because I took my hummer h3 for an oil change. My car came home with my oil lamp light on and the alarm going off while it was lit. My car was not doing this. So they asked me to bring it in today @ 9am. The tech said they were not able to even look at my car until maybe late Friday so I would have to leave it. However, the diagnosis fee was $290. I inquired as to why I would pay for something they caused and he said he would speak to the manager, Gus. Gus refused to waive fee unless I committed to having my car repaired there. Well why was I there in the first place. Gus seems to have forgotten where he came from and that before he became the Service Director he was my service advisor. All of a sudden he thinks his xxxx don't stink and does not even have the audacity or time to come speak to his long time customers. We he can suck up his $290 diagnosis fee because he knows that on at least 3 occasions I have had to return after having my car serviced. Way to lose a customer Gus!! More

Excellent Service and Repairs My Service Adviser, Giovanni Rubio made sure that the mechanical problem I was having with my car was addressed and repaired correctly and kept in tou My Service Adviser, Giovanni Rubio made sure that the mechanical problem I was having with my car was addressed and repaired correctly and kept in touch with me thru the whole process. Gio and the Vera staff always make sure they treat me like I'm their best customer. More

Top notch Service Advisor & Mechanic Michael Crato, my Service Advisor and Kenny, my mechanic, are the only ones I'd trust my GMC Sierra 3500 diesel with. They are honest and professional Michael Crato, my Service Advisor and Kenny, my mechanic, are the only ones I'd trust my GMC Sierra 3500 diesel with. They are honest and professional. Pricing has always been fair. They'll even work with you if some prices are too high. More

Service I have been there for years. Director Gus Rodriguez is awesome! Leo just got promoted to Service manager!! Mike is my new my new service advisor .. g I have been there for years. Director Gus Rodriguez is awesome! Leo just got promoted to Service manager!! Mike is my new my new service advisor .. great guy but Mr Vera!! You are great!!! And you are doing an incredible job! More

Proud to say Vera is my favorite dealership Customer service at Vera Motors are beyond comparison to any other, and should be used as an example for companies trying to improve their customer se Customer service at Vera Motors are beyond comparison to any other, and should be used as an example for companies trying to improve their customer service relations. More

Great Service Vera Motors service dept has always been there for me. All car problems have been resolved and with friendly/efficient service staff. I am grateful to Vera Motors service dept has always been there for me. All car problems have been resolved and with friendly/efficient service staff. I am grateful to have these people taking care of my car. More

Love Vera. The service is exceptional. Always keep you aware of what’s is happening with your car and if they find any issues other than what you came in for the The service is exceptional. Always keep you aware of what’s is happening with your car and if they find any issues other than what you came in for they have options. I wouldn’t go anywhere else to purchase or service my car. More

Disappointed for the first time Your Review: Copy I have always been treated royally by this dealership and have purchased a number of vehicles there. This time I came in because Your Review: Copy I have always been treated royally by this dealership and have purchased a number of vehicles there. This time I came in because my steering wheel was making a soft whistling sound. I Googled the symptoms and learned that this is simple--it's possibly the fluid level (that's fine) or perhaps the belt; if neither of those, it's likely the pump. I also wanted my battery checked. Service could not locate the whistling (but it did it on my way home); they installed a new, expensive battery; I was there nearly 4 hours. However, when they did the battery, they failed to change the calendar and clock--my 2012 Terrain showed it to be June 24, 2011! I've been all through the owner manual and can find no place where I could fix this myself. I'm going on vacation and will have to find some time this week to have that situation rectified. This was the first time I was ever disappointed by the service department. I have referred a number of people to Vera in the past and honestly hope this was a one time lapse---that cost me over $300! More

Excellent service Very professional staff, is a pleasure service my car there. I will definitely service my car there again and will recommend to my family and friends Very professional staff, is a pleasure service my car there. I will definitely service my car there again and will recommend to my family and friends . More

Karen is the best!! Karen has been and stilll is the best service Representative. Remember that I said that Karen. For many years she has always been helpful and comes th Karen has been and stilll is the best service Representative. Remember that I said that Karen. For many years she has always been helpful and comes thru. More