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Vera Cadillac - Service Center

Pembroke Pines, FL

4.7
2,774 Reviews
Call Service Center (844) 517-0823

2,774 Reviews of Vera Cadillac - Service Center

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June 23, 2023

Always a pleasure to come to Vera Cadillac for my cars maintenance. I am very well taken care of and I love when my car comes out nice and clean and vacuumed and my service is complete. Thank you, Ver More

by chickie3496
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Don’t remember anyone’s name
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Jun 25, 2023 -

Vera Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Experience The Vera Difference Gustavo Rodriguez Service Director

June 23, 2023

I was left with a another eepOr job underneath the vehicle.. this was due to repair work. More

by GREEN_BERNARD
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Service .Eric was knowable but placement was nit.
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Jun 25, 2023 -

Vera Cadillac responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, we would love to address your concerns once we've been able to get the whole story. Leo Pena Service Manager

Jun 25, 2023 -

GREEN_BERNARD responded

My compressor was replaced 5/25/23. The underneath covers was removed and was not replaced. I should have been informed and advised . I tooked the vehicle back on 6/31/23 and was seen bye eric. Who advised me the repair being around $900.00. I feel the repair shop should take some responsibility.

June 22, 2023

Dealing with Vera for many years Excellent customer service. Just leased my 2023 Cadillac Whole experience was easy More

by cynsbaby11
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gustavo Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ellen McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvette Breen, Hodari Bazemore
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Jun 23, 2023 -

Vera Cadillac responded

It's great to hear that we are always so helpful. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

June 21, 2023

Gio is the best along with other service technicians and management such as Gus and Leo. If you want a great laugh Eddie is that guy. Gio I have dealt with for over 7 years and he’s the best More

by GENY0628
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gus and leo
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Jun 22, 2023 -

Vera Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Gio and our team here at Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

June 20, 2023

My visits to Vera are always excellent. Thank you Giovanni for your diligence and that of the service department it is greatly appreciated. I was there for an oil change and tire rotation. More

by Boldbrilliantbutterflies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni
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Jun 20, 2023 -

Vera Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Giovanni here at Vera Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Experience The Vera Difference Gustavo Rodriguez Service Director

June 20, 2023

The service I received on my recent visit to Vera Cadillac exceeded my expectations. The representative was very understanding of my needs and made accommodations so that I was not inconvenienced. More

by M Wms
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Jun 21, 2023 -

Vera Cadillac responded

Thanks for sharing about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

June 20, 2023

I have never had a problem that the manager didn’t make right. Everyone was friendly and professional More

by RRELENTERPRISES
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Christopher
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Jun 21, 2023 -

Vera Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

June 19, 2023

I enjoy vera customer service whenever I call a customer service representative answers the phone, they always able to give me an appointment date within 24hrs. Service representative was very friendly and More

by mackmanron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jun 19, 2023 -

Vera Cadillac responded

Mack, Thanks for sharing about your service experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

June 19, 2023

Geovanny provided good communication and provided pictures. Additionally the vehicle was fixed in a reasonable amount of time. More

by MEL060282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geovanny Suarez
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Jun 19, 2023 -

Vera Cadillac responded

It's great to hear that Geovanny was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

June 19, 2023

I am very pleased with this dealership. Conrad is very professional and went out of his way to help me get my work completed. I will continue to use this dealership. More

by Witch0412
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Conrad
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Jun 19, 2023 -

Vera Cadillac responded

Thank you for your business and this review. We're happy to hear Conrad and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Experience The Vera Difference Gustavo Rodriguez Service Director

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