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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,549 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,549 reviews

May 11, 2023

Best experience I've ever had at a dealership! Felt very at ease and well taken care of. More

by DominicT0
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic Theodore
May 11, 2023

Kenneth Konopka and Ryan Schneider was amazing and great help. They helped me through everything that I was worried about. Not a single small detail was left out. They were nice and explained everything in More

by Thai
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Victory Toyota of Brook Park responded

Thai, Thank you for your feedback, That's great! We're so appreciative that you continue to trust us with your vehicle purchases. We agree Ken & Ryan are fantastic! We hope to see you again in the future and please enjoy your new Toyota!

May 10, 2023

He was rude towards me I asked him if he can look again at my tires to see that i am right. He said what do you mean? Are you saying my guys are lying More

by Mohammadmanar92
Recommend Dealer
No
Employees Worked With
Scott Barrier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Barrier
May 10, 2023

Done I could use more of a tutorial on the media screen. My salesman had a difficult time setting it up. I'm usually computer literate. More

by Ialac211
Recommend Dealer
Yes
Employees Worked With
Christopher Lombardo, Christopher Lombardo
May 10, 2023 -

Ialac211 responded

I think your dealership is very professional. I could use an additional tutoring session on the media screen. I’m very computer literate, but could use a bit of help with this. I understand other cities have high school kids help senior citizens with this. Do you provide additional support in this area?

May 11, 2023 -

Victory Toyota of Brook Park responded

We'd be more than happy to assist you with the media system on your vehicle. Please contact your salesperson and they will be happy to schedule a good time to have you come back in and review the system. I usually recommend that you write down what difficulties you are having when you come across them so we can make sure that we address them while you are here. See you soon!

May 09, 2023

Good work Good work, knowledgeable, Clean waiting area,pleasant experience Could have water and coffee and snacks in waiting area More

by Mikems978
Recommend Dealer
Yes
May 11, 2023 -

Victory Toyota of Brook Park responded

Mike, Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 06, 2023

Everyone that I dealt with was very helpful and attentive during my shopping experience for a new to me car More

by MJASMER79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

May 06, 2023

I purchased a car yesterday, but still had some questions about operating my iPhone with the car. Walking in this morning, Sam.Ibrahim approached me. He willingly helped answer my questions and helped me wit More

by Ialac211
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Sam Ibrahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Ollar
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

May 04, 2023

Very nice people to work with in service and parts Got me fixed up quick More

by FALLSCHUM04@gmail.com
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic Theodore
May 05, 2023 -

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle

May 04, 2023

The parts salesman in the dealership was kind and helpful. Changed my batteries in my key fabs More

by marybecker4216
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Yacek Nazarczuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Victory Toyota of Brook Park responded

Mary. Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 04, 2023

Friendly they do their job and take good care of you glad to do business with those kind of people More

by EDTHEMAYOR55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawn Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo
May 11, 2023 -

Victory Toyota of Brook Park responded

Ed, Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your purchase experience such a success, and the whole team here wishes you happy travels on the road ahead!

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