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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,564 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present ...
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13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,564 reviews

March 07, 2023

This is the third vehicle I have bought from Metro, each time it was the best experience buying a car . More

by Rita
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Terry Jelleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2023 -

Victory Toyota of Brook Park responded

Repeat and referral business means so much to us, Thank you! I'm sure that if you need any help Terry will be glad to get it for you. Please stop by and say hello when you're in for the complimentary oil change, We'll see you soon

March 06, 2023

Very friendly customer service. Not a long wait. Always very clean area and polite service and they washed my car More

by VICTORIAJORDAN2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well.

March 06, 2023

We walked in the dealership an hour before closing. We had scoped the lot and I found the car I wanted beforehand. Mike greeted us and we immediately had a seat and got the process started. It was quic More

by ARSPAY14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ferrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo
Mar 06, 2023 -

Victory Toyota of Brook Park responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

March 06, 2023

I like coming here, have for years. They keep my car in good shape. Provide easy service, and openings. I have never had to wait for parts either. More

by kathleenlowery03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well.

March 06, 2023

Excellent experience all around! Was in and out in a timely fashion. The service I received was top notch! I LOVE METRO! More

by ChilliChungusLover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well.

March 06, 2023

Good and fast service. They explained the process and were open about financial implications early on. Open about availability and inventory. More

by Vibhav
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us, and we are glad that Justin's efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

More
March 06, 2023

Excellent service is always provided at Metro Toyota. I always take my vehicle to the best repair shop around. Thank you Metro Toyota. More

by Eyeonfrnk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy McClish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well.

March 06, 2023

I bit disorganized. Under staffed. Trade in quotes vastly antiquated and well behind market expectations. More

by david
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Ken Schnieder
Mar 11, 2023 -

Victory Toyota of Brook Park responded

David, We'd like to hear more about your experience. Can you please give me a call? Chad 216-898-2902

March 06, 2023

Service was handled smoothly. Susan Bottorf was my concierge the entire process. The shuttle service was also timely and pleasant for pick up and drop off. More

by TPMCKEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well.

March 05, 2023

Took the car in for an oil change and tire rotation and the car was done in 40 minutes. More

by DPERN2444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well.

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