Village Volkswagen of Chattanooga

Worked hard to find right car at right price: winners! Took advantage 0% interest/$1000 end of model year discount on a very high tech car. But car was selling fast: dealer worked days to find car in next Took advantage 0% interest/$1000 end of model year discount on a very high tech car. But car was selling fast: dealer worked days to find car in next state. VW Golf Sportwagen had super reviews in Car & Driver Magazine (10 best of 2016) and VW had a TSI Limited version with all the driver assistance features for a very low price. (Unlike most manufacturers that allow one to buy those options for $1500-$3000 as upgrades on only the high end model.) Size was just a little smaller than a Honda CRV with the safety features, but I think I saved $7,000-$10,000. Point is: this car was selling like "hotcakes". Village VW did not have the car so they spent literally days finding the car in the next state. It came and my wife & I were not excited about the Tornado Red color and asked for them to find a metallic color. Jeff Newell, the sales manager, immediately started another two day search and found the perfect tungsten silver car. Extraordinary effort! And salesman, Smitty Smith, was working with him and us every step of the way, especially finding a couple of ways to save us another $1000 or so. And when we received the car, he very patiently and clearly explained and demoed many of the car's features. Financing guru Jonathon was super too. More

Repair of valve This repair was fast. Just hoping the last on the same diagnostic. I visited 5x for the same indication and failure occurred in about 4 weeks again Th This repair was fast. Just hoping the last on the same diagnostic. I visited 5x for the same indication and failure occurred in about 4 weeks again Thank you. More

One of the best car buying experiences I've ever had!! My credit wasn't great, but I really needed to get a car. I had been driving my 17 year old son's car that I bought for him. Now he has graduated an My credit wasn't great, but I really needed to get a car. I had been driving my 17 year old son's car that I bought for him. Now he has graduated and is about to start college so he has to have his own car. I saw a vehicle that I was very interested in and was helped by the nicest sales person I have probably ever worked with. I was in and out with my new car within a couple of hours. Probably was the shortest car purchase time ever. More

Pleased James Sherlin was our salesman and he was very personable and easy to communicate with the dealership had a good selection and was fair on there prici James Sherlin was our salesman and he was very personable and easy to communicate with the dealership had a good selection and was fair on there pricing. More

Annual Maintenance The dealership started working on my car immediately. The service was completed promptly. I did not have to wait very long. Everyone was courteous an The dealership started working on my car immediately. The service was completed promptly. I did not have to wait very long. Everyone was courteous and friendly. They even took the car thru the car wash. The dealership did what they said they were going to do. This is very rare in todays world. More

Has been, and will continue to be a first class dealership I was met at the front door by Jody, who offered to assist me with my desire to lease another Jetta, turning-in my 2013 vehicle. With his help I was a I was met at the front door by Jody, who offered to assist me with my desire to lease another Jetta, turning-in my 2013 vehicle. With his help I was able to select exactly what I wanted, completed the paper work, and drive home a brand new 2016 Jetta SEL. More

Best Car Buying Experience Ever The customer service before I even walked in the door for the first time is was brought me to Village. Jessica and Rich were super friendly & responsi The customer service before I even walked in the door for the first time is was brought me to Village. Jessica and Rich were super friendly & responsive & they met the lowest price I had found on the car I wanted (Golf Sportwagen). My son and I drove 5 hours to Village (even though we have a dealership in our town) in a rental to pick up my new car. Rich picked my son & I up at the hotel after we returned the car which kicked off our visit to Village. Rich was very friendly & patient as he answered my millions of questions on the new gadgets in my car. I LOVE my car & highly recommend Village VW! More

I bought a Passat from Scott Hile, you should too! My husband and I had a great buying experience at Village Volkswagen. Scott Hile was very knowledgeable about his products. He wasn't pushy at all. My husband and I had a great buying experience at Village Volkswagen. Scott Hile was very knowledgeable about his products. He wasn't pushy at all. He listened to what I wanted and then he and Jeff worked to find me the perfect car. We compared our deal to truecar.com and we were very pleased. Jonathan found us a great interest rate and clearly explained the ream of paperwork we had to sign. I don't remember the name of the gentleman who stayed late to wash and clean the car I finally chose, but he was so nice and polite. More

Bought a used truck They were not pushy in the slightest, and allowed us look and take it all in. They made us a great deal on our truck, too. Jonathan was a great sale They were not pushy in the slightest, and allowed us look and take it all in. They made us a great deal on our truck, too. Jonathan was a great salesperson. He was very knowledgeable about the vehicles we were interested in, and he was very easy to get along with. He was great with our kids, too. Smitty, one of the other salesmen, even helped Jonathan watch our three kids while we tended to the business involved. I like buying from this dealership more than any other that I have worked with, and I've been buying cars for over 20 years! good job, Village Volkswagen! More

Excellent Service Village VW has been the sole source of service for my current Passat and my previous Jetta. They have always provided excellent service regardless of Village VW has been the sole source of service for my current Passat and my previous Jetta. They have always provided excellent service regardless of what I needed. More