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Vision Hyundai Henrietta Rochester

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.5
1,347 Reviews
In addition to providing the drivers of Henrietta, New York with a cornucopia of new Hyundai Elantra, Sonata, Tucson, Santa Fe Sport, Accent vehicles and pre-owned cars, we at Vision Hyundai Henrietta are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Hyundai lease and financing experts. But wait, there’s more. After you’ve left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Hyundai car share, our Hyundai Elantra, Sonata, Tucson, Santa Fe Sport and Accent service technicians are available to carry out your model’s routine maintenance needs. Moreover, our comprehensive parts center houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Vision Hyundai Henrietta are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2525 West Henrietta Road Rochester, NY we’re happy to continue the conversation and answer any questions.
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2525 West Henrietta Rd

Rochester, NY

14623

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Showing 1,347 reviews

October 10, 2025

They got me in quickly and fixed the issue. They even did an inspection which I added on More

by TMMORGAN73
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 09, 2025

Quick and efficient Just an oil change done quickly and everyone was pleasant Hoping the construction at the site gets done quickly - parking was difficult More

by MARMC2
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Melino
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Oct 14, 2025 -

Vision Hyundai Henrietta Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 09, 2025

The service dept is always ready for my car at my appointment time and there is no extra wait for my car More

by dgerber530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2025 -

Vision Hyundai Henrietta Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 09, 2025

I have purchased at least 5 vehicles from this dealership.. unfortunately even though the service isn't what it used to be. Trying to reach the service department is a nightmare... I probabl More

by CARMALONE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Chevier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2025 -

Vision Hyundai Henrietta Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 08, 2025

Even though there was construction everywhere, they did a great job of making things run smoothly. A very transparent salesman and he worked to get us the car we needed. More

by JMARINER2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Paulino
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Oct 14, 2025 -

Vision Hyundai Henrietta Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 07, 2025

Fast service provided. Problem not yet identified due to no Check Engine Light. Issue remains under observation. More

by famrod
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Finnefrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yadiel Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Richardson
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Oct 08, 2025 -

famrod responded

Visited Vision Hyundai Henrietta Rochester on 10/06/2025. Appointment scheduled by Sean Richardson Service Manager to follow up on a very difficult to identify problem due to the facts that the Check Engine Light has not detected an increase in the amount of engine oil above recommended levels. I want to provide some background information in base of my own observations… I have meticulously inspected my car tires, the engine oil and all fluid levels every two weeks since day one. I check the engine oil around 10 to 15 minutes after the engine reach operating temperature, I also have check the oil 10 to 15 minutes after a long run and even with the engine cold and have noticed that the oil level keep raising above the factory recommended full level mark. However I may be doing something wrong because when I notice that the oil level is over what I believe is the full line mark, after the service is performed the service reports reads that the oil level is normal. Sean put a plan in place to monitor this problem to be able to determine if the engine oil level remains at or above the factory recommended full level mark after 1,000 miles. The service technician marked the drain plug, the oil filter and lock the dipstick to ensure no “oil is getting into the engine”. Excellent idea! However it is my perception and I could be wrong, that the engine management logic or something else could be the problem. I want to thank Sean Richardson for his excellent level of service and professional support. Sean walked the extra mile to help and to look forward to find a solution. I do understand that without a check engine code it is very difficult to troubleshoot unless a campaign or an update becomes available. Joe.

Oct 14, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 07, 2025

It was great. Everyone was so nice and helpful. I love my car. Thank you More

by KimSzczepaniak
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela R.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Finnefrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Pfeifer
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Oct 07, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 05, 2025

Great customer service explained everything and answered all my questions Will recommend to other people More

by tcpattison2
Recommend Dealer
Yes
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Oct 07, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 04, 2025

I asked for help with learning more about regenerative breaking. The man that was assigned to me brought his phone out, talked about his playlist, and when I asked him about regenerative breaking, and ho More

by JUST.JANMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t recall. However , white male in his 20’s who had previously worked at Camper World before coming to Vision.
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Oct 07, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for bringing this to our attention, Jan. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

October 03, 2025

Not in the shape that it is now. it has been 6 months and still not finished. By xmas? More

by lilyh45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Chevier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2025 -

Vision Hyundai Henrietta Rochester responded

"Lilyh45" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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