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Vision Kia East Rochester

East Rochester, NY

4.4
1,154 Reviews
At Vision Kia East Rochester, we take the full-service experience to a whole new level–and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Irondequoit, Greece NY and Brighton NY to provide expert maintenance and car repairs for all makes and models and with valuable service & parts coupons. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Kia Sorento, Sportage, Forte, Optima or Soul, or replacement parts for your current vehicle? Visit the parts department in Rochester for everything that you need to maintain, personalize, or customize. Not sure if Vision Kia East Rochester is the right fit for your automotive needs? Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. We look forward to working with you.
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201 E Linden Ave

East Rochester, NY

14445

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Showing 1,154 reviews

June 13, 2026

Kept me in the loop the whole time. Let me know what needed fixing and no pressure to make repairs. Honest and upfront More

by Gus K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ziad Hasasneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Farr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabrielle Wylie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2026 -

Vision Kia East Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 11, 2026

The staff are friendly and informative. My car issue was dealt with in a timely manner. More

by beverly.strohm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2026 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 08, 2026

Quick and professional service. Overview of other issues was appreciated. The communication was great as well More

by CRALSTON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2026 -

Vision Kia East Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 07, 2026

Anthony took care of me. He called me to update me on the status of my car and walked me through the recommended services More

by moralescharlie31
Recommend Dealer
Yes
Employees Worked With
Anthony
Jun 08, 2026 -

Vision Kia East Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 06, 2026

Excellent service Remedy an issue from previous service very pleasant and easy to work with More

by Kimberleyawolf
Recommend Dealer
Yes
Employees Worked With
Mindy
Jun 08, 2026 -

Vision Kia East Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 06, 2026

Courteous and welcoming The entire service department is customer oriented and willing to go above and beyond to help More

by MMWARNER3277
Recommend Dealer
Yes
Employees Worked With
Mindy
Jun 08, 2026 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 06, 2026

Quick and easy to schedule. I had to have them verify my maintenance and that took some time because it was wrong in the system, but once that was sorted, I was able to arrive f More

by Jkpdennis
Recommend Dealer
Yes
Jun 08, 2026 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 05, 2026

The information that was given to me was honest, not overpriced. They stayed true to their word about how to fix my car. They were generous with helping me fix a leak that had occurred after the transmi More

by GIERCZAK77
Recommend Dealer
Yes
Employees Worked With
Anthony
Jun 08, 2026 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 05, 2026

Always responded right away, she knew what she was talking about, she was patient with me, and overall she was kind and easy to talk to. More

by JOEL.040580
Recommend Dealer
Yes
Employees Worked With
Jessica
Jun 05, 2026 -

JOEL.040580 responded

Looks like the new engine I had to have replaced is running okay. Sure didn't think I'd have to replace my engine after driving it about 28k miles, but here we are with a new engine. Thank you to all the staff that spent hours diagnosing the problem and eventually putting the new engine in without any issues. Also, thanks for the great service and speedy replies,(Jess) keeping me informed as best you could. I recommend going East Rochester KIA over all the rest.

Jun 08, 2026 -

Vision Kia East Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 05, 2026

Terrible, the text messages 'recommending ' service is an insult designed to make the customer question what they should do and ultimately a money grab. Worst experience I've ever had , had 4 cars there and More

by Chefbrewgj
Recommend Dealer
No
Employees Worked With
Jessica was fine, it's everything else:
Jun 08, 2026 -

Vision Kia East Rochester responded

"Chefbrewgj" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRK@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.