Volkswagen of Downtown Chicago

Muchas gracias Luis muy amable nos ayudó mucho y nos informó mucho! Cuando busque otro carro volveré informó mucho! Cuando busque otro carro volveré More

Unfortunately, I have to give VW Downtown Chicago a low rating. After my previous Volkswagen was totaled, I was excited about the opportunity to purchase another one. I submitted an inquiry through my b rating. After my previous Volkswagen was totaled, I was excited about the opportunity to purchase another one. I submitted an inquiry through my bank, and the dealership contacted me almost immediately. They repeatedly reached out and assured me that the vehicle I was interested in was available and that I would be able to see it that day. In fact, the follow-up was so frequent that I assumed the vehicle was definitely on-site and ready to view. When I arrived, I was asked to wait in a back office. After more than 30 minutes, the only interaction I had was someone briefly collecting my ID. No one checked in with me or provided an update. After approximately 35 minutes, I informed them that I was ready to leave because it became apparent that the vehicle was not actually available, despite being told it was only "two minutes away." The salesperson did apologize, but the situation resulted in a significant waste of time, including my commute to the dealership. Had they been transparent from the beginning and explained that the vehicle was not on-site, we could have coordinated a more appropriate time for me to visit. What was most concerning was the lack of honesty and communication. It gave me the impression that the dealership was willing to say whatever was necessary to get me through the door. I was also told the vehicle had just come out of a body shop, but no clear explanation was provided as to why it had been there, which further impacted my confidence in the process. My overall experience was disappointing and left me feeling that I could not fully trust the information I was being given. Would not recommend based on this experience. More

Luis was the most knowledgeable, kind, and non pushy salesperson I’ve ever encountered! Thank you for making buying a car fun! salesperson I’ve ever encountered! Thank you for making buying a car fun! More

I want to give a huge thank you to David for all of his help. When I was first assigned to Yagi, he didn’t seem interested in helping me at all and was kind of rude, which made an already stressful situati help. When I was first assigned to Yagi, he didn’t seem interested in helping me at all and was kind of rude, which made an already stressful situation even harder. Thankfully, David stepped in and made all the difference. He was the one person who really took the time to listen to my concerns and make sure my car issues were properly addressed and resolved. Throughout the process, he kept me informed, was patient, and genuinely cared about making sure everything was taken care of. His dedication to customer service made the whole experience so much easier, and I truly appreciate everything he did to help. Thank you, David! More

Very pleasant and extremely wonderful to work with. He was excellent at addressing what our needs were and making sure we were well taken care of. He was excellent at addressing what our needs were and making sure we were well taken care of. More

Luis Torres did an amazing job helping me purchase a new vehicle. Reassured me that it was great choice and convinced me that I was in good hands. Needless to say I am excited and thankful for his patience vehicle. Reassured me that it was great choice and convinced me that I was in good hands. Needless to say I am excited and thankful for his patience and guidance! More

Purchased a used vehicle at this dealer. We worked with Mohammed and had a great experience with him from start to end. After the purchase, Mohammed went out of his way to reach out to the We worked with Mohammed and had a great experience with him from start to end. After the purchase, Mohammed went out of his way to reach out to the former owner about a missing key and floor mat and was able to secure these items for us.. More

Mohammed was very knowledgeable and very patient with my car purchase. I had a ton of questions and concerns about the sale and he made sure I understood the entire process and answered all of my questions. car purchase. I had a ton of questions and concerns about the sale and he made sure I understood the entire process and answered all of my questions. He and the finance team did a phenomenal job at helping me purchase my Q50 redsport. Thank you! More

I had an amazing experience working with James at Volkswagen Downtown Chicago! From the moment I walked in, he was professional, patient, and genuinely focused on helping me find the right vehicle—no Volkswagen Downtown Chicago! From the moment I walked in, he was professional, patient, and genuinely focused on helping me find the right vehicle—not just making a sale. James answered all of my questions clearly, kept everything transparent, and made the entire process smooth and stress-free. He really took the time to understand what I needed and made sure I felt confident every step of the way. If you’re looking for someone who is knowledgeable, honest, and truly cares about their customers, I highly recommend asking for James. I couldn’t be happier with my experience! More

Luis was very welcoming and kind from the start. He was sweet, attentive to what we were looking for, and helped us a lot throughout the process. Everything felt smooth and stress-free—highly recomm He was sweet, attentive to what we were looking for, and helped us a lot throughout the process. Everything felt smooth and stress-free—highly recommend! More