Volkswagen of Downtown Chicago

My experience was a combination of extreme frustration with the buying process and a comedy of errors that happened. The website said "no haggle pricing" but that was definitely not the case. The dealer's with the buying process and a comedy of errors that happened. The website said "no haggle pricing" but that was definitely not the case. The dealer's online listing for the car that I wanted had the MSRP and then the lower "dealer price" listed below it. When I went in to the dealer I was told that "dealer price" was only for student or military discounts, which already seemed shady. Then after driving the car, there was a "downtown bundle" line item of $2995 added, in addition to the already higher MSRP on the first quote/offer that was brought to me. I was told that it was essentially a market adjustment. It took so long to get to the price that was listed online after threatening to walk out on several occasions. Once the price was agreed on, it took over an hour to get to finance. It sounds like this was due to a staffing shortage so I can understand that. Later, as the car was going to get washed, it ran out of gas, so there was an additional wait, and then there weren't enough porters to wash the car so the salesman had to. All in all it was over 7 hours spent. It was such a draining experience, we didn't go through the features or anything like that. It turned out the software to set up the android auto did not work and needed to be reset so I ended up having to go back to service the next day. Fortunately, so far I love the car, maybe because it feels like I had to really earn it. More

I have been with VW for many years. My favorite service consultant is Heberto. The manager Val always provide extra service to help me. 👍 My favorite service consultant is Heberto. The manager Val always provide extra service to help me. 👍 More

Quick and straightforward service had me back on the road with my issues solved. Communication was great, and all of my options were laid out clearly. My service advisor went the extra mile to dig deeper int with my issues solved. Communication was great, and all of my options were laid out clearly. My service advisor went the extra mile to dig deeper into my issue after a single test drive didn't reveal. Thanks to everyone! More

All of the staff are friendly, professional, and knowledgeable. Service is timely and the area is clean. knowledgeable. Service is timely and the area is clean. More

Great customer service at this BW Service Center! Staff is always helpful and pretty thorough. Luis is my guy!! :) Staff is always helpful and pretty thorough. Luis is my guy!! :) More

Thanks Jonathan that show me the Atlas and show all the features of the car and the options. Thanks John features of the car and the options. Thanks John More

It was a really good experience Johnathan made sure I was taken care of from beginning to end of process taken care of from beginning to end of process More

Wow! Angie and Abel were awesome. They were so easy to work with, very accommodating, and made the process very easy. I would definitely recommend them an Angie and Abel were awesome. They were so easy to work with, very accommodating, and made the process very easy. I would definitely recommend them and Downtown VW More

Staff very helpful and helped us find the car we wanted with the beat features. with the beat features. More

Sold me a car that was advertised as having remote start which it didn’t. They agreed to handle it but have decided to start ignoring me. After a call from Abel the remote start was installed within 24h which it didn’t. They agreed to handle it but have decided to start ignoring me. After a call from Abel the remote start was installed within 24hrs. He had a loaner brought to my house and picked up my car. By the same hour the next day my car was dropped off with the remote start installed! Thank you Abel! More