Volkswagen of Downtown Chicago

Gabriel is awesome! He made sure we were great with our purchase. He went above and beyond for us. Thank you again. This man needs a raise. He made sure we were great with our purchase. He went above and beyond for us. Thank you again. This man needs a raise. More

I was interested in a vehicle advertised for $35k. I set an appointment and began the conversations. I confirmed the list price of $35k. The sales person indicated that there was a coating put on th I set an appointment and began the conversations. I confirmed the list price of $35k. The sales person indicated that there was a coating put on the interior and exterior. I asked if that was included in the $35k advertised price. He said yes, it was. Took a test drive and proceeded to talk money. When he presented me with the cost, there was an additional $5k added to the $35k price. I asked where that came from. I was told $500 was because I wasn't a recent college grad, $500 of it was because I wasn't a first responder, and $4k was the treatment he had described earlier. I indicated I would not start the price negotiation at 14% higher than the advertised price. At this point the sales person brought in the manager Julian. He tried to explain the price difference as taxes, duties, license and doc fees. I indicated that was on top of the additional $5k, and the additional $5k needed to be addressed. Julian was not willing to honor the advertised price of $35k, so I left. To put it simply, this dealership engages in deceptive marketing practices. They hide $4-$5k in additional cost until you are at the negations table. Slimy. I left and purchased a vehicle at another dealership that did not hide costs. I will never spend a penny with Volkswagen of Downtown Chicago. More

I received excellent customer service. They match me with the right vehicle and the right price! They match me with the right vehicle and the right price! More

Worked specifically with Shaun and had an amazing experience. She has been responsive and extremely nice and knowledgeable. experience. She has been responsive and extremely nice and knowledgeable. More

Great staff. Excellent sales team. Looking forward to experience their service department and ongoing support. Excellent sales team. Looking forward to experience their service department and ongoing support. More

I was glad everything worked out for me. All to the diligence by Matt and Luis. All to the diligence by Matt and Luis. More

Mohammed and Jon was great and made my car purchase easy will recommend my friends will recommend my friends More

Everyone was great! Super helpful and got me set up with exactly what I needed :) Super helpful and got me set up with exactly what I needed :) More

From the moment I got to the dealer they never disapointed they went above and beyon my expectations and Luis was Amazing with answering every question I had keep up that great service guys. disapointed they went above and beyon my expectations and Luis was Amazing with answering every question I had keep up that great service guys. More

I will never go there again. Worst service ever. They never return calls and bassically they told me “it is what it is”. It took them almost 3 weeks and what i believe were lies Worst service ever. They never return calls and bassically they told me “it is what it is”. It took them almost 3 weeks and what i believe were lies regarding a backorder part. But suddenly when i left a energetic voicemail to the manager representative they magically found the part my car needed. I was under warranty, so im assuming thats the reason they figure they could make me wait that much. They never returned calls, and at one point i tried talking with a different representative. Its just a clown show. Never again , ill just take my car to another volkswagen dealer! More