Volkswagen of Downtown Chicago

Been to this dealership twice. Both times I had to wait almost 2 hours just to get an update on what is the issue with my car. In addition, both times I visited the part that I needed was not in stock. I n almost 2 hours just to get an update on what is the issue with my car. In addition, both times I visited the part that I needed was not in stock. I needed a tire the first time and I had to wait all that time for a “we don’t have your exact tire brand.” Second time I visited I needed a rear brake caliper that was not in stock and waited almost 3 hours. It seems like I am wasting my time when I visit downtown Volkswagan dealership. I am now motivated to take my business elsewhere. I understand that it takes a while to find out what may be the problem on a car but it shouldn’t take almost 2 hours with no follow up in between. I had to go out of my way to get an update. Clearly not happy with downtown Volkswagan dealership. More

I appreciate the outstanding service from the sales and finance teams. I was able to purchase the right vehicle at a very competitive price. Highly recommended. finance teams. I was able to purchase the right vehicle at a very competitive price. Highly recommended. More

I hade very good experience with all agents then I was involved in special Matt Kutyna from management he tried so hard to get me in too the best possible deal even when we come second day when I decided involved in special Matt Kutyna from management he tried so hard to get me in too the best possible deal even when we come second day when I decided to get SEL instead of SL very happy whit all stuff that I was involved More

The guys at 1111 N Clark are fantastic. The manager of service is a super guy. The all fall in directly behind as being stand up guys as well. The whole place is great. I’d buy a VW because the way they service is a super guy. The all fall in directly behind as being stand up guys as well. The whole place is great. I’d buy a VW because the way they treat their customers. Maybe time to give them a raise.... More

My sister went in for me to sort out a mistaken lien on a car title. There had never been a lien, and the dealership really helped sort the mess out. car title. There had never been a lien, and the dealership really helped sort the mess out. More

I always have had my business with them for 2 yrs now, very easy steps to trade in my used car and very personalize communications. Would take in consideration the time that takes to close a deal from very easy steps to trade in my used car and very personalize communications. Would take in consideration the time that takes to close a deal from the initial moment (avg 5-6hrs), but overall very well. More

Adam was very helpful and friendly. He even applied a discount coupon. So that made me even happier! I had a great experience and most importantly my car is working great! discount coupon. So that made me even happier! I had a great experience and most importantly my car is working great! More

Actually it was a great experience dealing with Volkswagen down town very easy steps to trade in my used car and I want to thank the sales consultant “ Joanna Davila “ she was so helpful showing an Volkswagen down town very easy steps to trade in my used car and I want to thank the sales consultant “ Joanna Davila “ she was so helpful showing and explaining all the vehicles and kept working with me until we found the perfect car for me Thank you Volkswagen you are a great company More

Great experience! Angie did a awesome job of really making my wife and I comfortable with our purchase. We would recommend her service to anyone. making my wife and I comfortable with our purchase. We would recommend her service to anyone. More

Luis Tinoco was extremely helpful, pleasant and very professional. He understood our need to be sure car was safe. Excellent, timely service. Great employee. Thanks! professional. He understood our need to be sure car was safe. Excellent, timely service. Great employee. Thanks! More