Matt Kutyna

This was the best car leasing experience I've had in years. The entire process was handled with dignity, respect and kindness. Especially on the part of the salesman Johnny O years. The entire process was handled with dignity, respect and kindness. Especially on the part of the salesman Johnny O More

by glenn.derringer Verified Customer Verified Customer

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DO NOT BUY FROM THIS DEALERSHIP! !!! DO NOT BUY FROM THIS DEALERSHIP!!!! DO NOT BUY FROM THIS DEALERSHIP!!!! This dealership is filled with crooks. I bought a vehicle last year a !!! DO NOT BUY FROM THIS DEALERSHIP!!!! DO NOT BUY FROM THIS DEALERSHIP!!!! This dealership is filled with crooks. I bought a vehicle last year and was taken advantage of. The finance department added a 4.5k warranty on my vehicle that I was never even asked if I wanted. I was ignored over and over again until I wrote poor reviews online. It's now been 11 months since I bought my vehicle and I just found out that I was lied to even more than I already thought. I was obligated to purchase PermaPlate coverage and was explicitly told it covered both internal and external damage. I filed a claim and was told I do not have interior coverage. I am absolutely livid!!! I have been calling the dealership for over a week and am no closer to a resolution. DO NOT BUY FROM THIS DEALERSHIP. DO NOT BUY FROM THIS DEALERSHIP. DO NOT BUY FROM THIS DEALERSHIP. More

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Do not purchase or service your vehicle with the Chicago downtown VW. Ive had nothing but problems with my BRAND NEW 23 Tiguan SEL R Line. They started within a few weeks of ownership. Every time i go into downtown VW. Ive had nothing but problems with my BRAND NEW 23 Tiguan SEL R Line. They started within a few weeks of ownership. Every time i go into service, it gets worse with the techs causing more damage to my vehicle. The service department has no regard for customer's time as they will never give a slightly even accurate amount of time needed to complete. Communication is another issue. They just do not communicate: Ive been without my vehicle several times for tonger periods of time and never even received a loaner, not once. Trying to work with them one more time, I reached out to the GM of the facility. The constant follgwup required is ridiculous to try and resolve my issues, which are yet to be resolved. Save some headaches, money, time, go elsewhere. They do not value their customers here. More

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Matt has been amazing in his customer service and in resolving my issues. I had some issues with my brand-new car; that he took the time to resolve my matter in high regard. He oversees every detail to resolving my issues. I had some issues with my brand-new car; that he took the time to resolve my matter in high regard. He oversees every detail to give me the best results and the best customer care. He ensure that my brand-new car was serviced correctly. He also, curated trust and respect with me. He cares for the safety and security of EVERY customer. His customer service and care was top-notch!! Thank you so much, Matt, I would definitely recommend you and Mike Szafraniec (Service Maintenance Team). More

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My experience was great. Salesperson Jimmy was fantastic as were Matt and Rocco. They got the deal I wanted and truly care about making the customer happy. A+ dealership. Salesperson Jimmy was fantastic as were Matt and Rocco. They got the deal I wanted and truly care about making the customer happy. A+ dealership. More

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Syrell was a pleasure to work with. He taught me how to use the features on my new atlas. Easy to talk to and made the experience so much nicer. Matt was a please to work with as well. He taught me how to use the features on my new atlas. Easy to talk to and made the experience so much nicer. Matt was a please to work with as well. I look forward to being a part of the Volkswagen family. More

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For being in downtown Chicago, the dealership was fairly easy to get to (considering we're Mid-Westerners and don't visit the city often). It was very convenient to be able to pull in to the service area an easy to get to (considering we're Mid-Westerners and don't visit the city often). It was very convenient to be able to pull in to the service area and have our vehicle valet parked while we were car shopping. The building was very clean and appealing to the eye. Getting the car to go for a test drive was quite a long wait. Considering we drove 3.5 hrs to test drive the vehicle we figured it would be ready to go as soon as we got there. I think in the end it was a communication error in getting the vehicle out in front of the dealership. That wasn't enough to spoil the experience for us. I will say we were a bit disappointed at the end of our transaction. There was still some trash left and areas that needed cleaned (something spilled in the arm console that was discovered during the test drive) inside the vehicle we purchased. And the gas tank was near empty. For the amount of money that we spent on the vehicle- a clean interior and a tank of gas doesn't seem too unreasonable. All in all it was a pretty good experience and I'm loving my Atlas!! More

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Mohammed and Matt and Rico were amazing! Sold me a great car and were very impressive. Thank you Sold me a great car and were very impressive. Thank you More

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I went in not 100% sure what I wanted but thankfully Jonathan was there to walk me through all of the options and features VW offered. He was truly incredible and patient with me as I went back and fort Jonathan was there to walk me through all of the options and features VW offered. He was truly incredible and patient with me as I went back and forth. Actually, the entire team was warm, extremely helpful and professional. I was referred here by a friend and easily would recommend this dealership and Jonathan. More

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Syrel was super nice and helpful. He walked through the whole process without any problem. I highly recommend him! He walked through the whole process without any problem. I highly recommend him! More

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