Volkswagen of Downtown Chicago

Shaun was wonderful! She was incredibly helpful and worked with all my budget needs... and I didn't make it easy! She was incredibly helpful and worked with all my budget needs... and I didn't make it easy! More

I was scheduled an appointment for an oil change at 6 pm, when I got there I was told all service technicians leave at 5 pm and there’s no possible way to get one. If you are going to use an offshore or thir when I got there I was told all service technicians leave at 5 pm and there’s no possible way to get one. If you are going to use an offshore or third party company for scheduling at least make sure they communicate with the service department. The only reason for 3 stars instead of 1 because Mike at the service department was very nice and helpful and gave great service, he was the only reason I came back. Kudos to Mike but for the management that can’t fix the miscommunications with the scheduling— do better. More

Fernando took great care of us and got us a great deal, he even stayed after hours to get it done! he even stayed after hours to get it done! More

Service advisor Mike Szafaniec was very informative and explained it to me before and after the service Service performance and future service needs. Car was ready before time expected, Pick up driver wa explained it to me before and after the service Service performance and future service needs. Car was ready before time expected, Pick up driver was on time as well. More

Spent a ridiculous amount of money to fix my car so I could get home- a 6 hour drive. I broke down AGAIN 30 minutes from my destination with the same problem your center supposedly “fixed”. The person I could get home- a 6 hour drive. I broke down AGAIN 30 minutes from my destination with the same problem your center supposedly “fixed”. The person I spoke to- I think his name is Luis was AMAZING. He is the only reason I gave you guys 3 stars instead of zero. I would like to know how I took my Volkswagen to a Volkswagen dealer and got completely and totally screwed over and ripped off. Enjoy the 4 grand I spent there cause I’ll never come back. More

Class personified! I really like the way I was taken cared of! They absolutely do the research and they the love the feedback! A great working relationship! How an car I really like the way I was taken cared of! They absolutely do the research and they the love the feedback! A great working relationship! How an car shopping experience should be! More

Luis was great and very helpful to answering all my questions abs getting me the best deal. questions abs getting me the best deal. More

My experience at Volkswagen was great, they help me get a car, it’s wasn’t exactly the one I wanted but I still got a good quality car thats very reliable and up to date. car, it’s wasn’t exactly the one I wanted but I still got a good quality car thats very reliable and up to date. More

Fernando is amazing! Worked hard with Matt to get me the deal I was hoping for! Worked hard with Matt to get me the deal I was hoping for! More

Loved working with Luis Ramiras. .he went far and beyond and asked every question we had. .he went far and beyond and asked every question we had. More