Volkswagen of Downtown Chicago

The service team all works really hard for their customers, and they really go the extra mile. Mike is incredibly helpful and patient in explaining what service needs to be done and why. His honest customers, and they really go the extra mile. Mike is incredibly helpful and patient in explaining what service needs to be done and why. His honesty and helpfulness are the reason I return for service at this location year after year. More

We had initially brought our car in for the standard 51k service. We had specifically requested that the Add Blue be checked and topped off if needed. That was not done which required a return trip. After w service. We had specifically requested that the Add Blue be checked and topped off if needed. That was not done which required a return trip. After we got our car back, we noticed a dried white residue all over the inside of the trunk. a A few weeks later, we noticed The tires had not been rotated, even though the receipt indicted they had been. Again, another trip to the dealership to rectify the issue. Ultimately Bill Dolan made things right, but it requires a total of three trips for things that should have been handled in one trip More

Excellent Customer Service. Luis Tinoco was absolutely Excellent Customer Service. Luis Tinoco was absolutely Outstanding! He kept me informed daily and was more informative than Allstate was. I'll defin Excellent Customer Service. Luis Tinoco was absolutely Outstanding! He kept me informed daily and was more informative than Allstate was. I'll definitely return for service. Thanks VW More

For me it’s was a bad experience I took my vehicle there for check engine light got my car back light cam bac on😞 for check engine light got my car back light cam bac on😞 More

As always things went smoothly and in a very professional way with Miguel Meza. Also a word to Bill Dolan who was around and very attentive. way with Miguel Meza. Also a word to Bill Dolan who was around and very attentive. More

Chris Smith was great to work with again. I returned to him after my car was totaled. Mr. Smith answered all of my questions. He was able to quickly and efficiently get me into my new vehicle. him after my car was totaled. Mr. Smith answered all of my questions. He was able to quickly and efficiently get me into my new vehicle. More

Great experience. There were no issues and the team, especially Mike, was extremely helpful and accommodating. The Lyft to and from the service was a fantastic perk! especially Mike, was extremely helpful and accommodating. The Lyft to and from the service was a fantastic perk! More

My service advisor, Adam, was great! He communicated clearly to me what needed to be done, the estimated cost, and approximate time the work would be finished. My car was waiting for me, shiny and clean clearly to me what needed to be done, the estimated cost, and approximate time the work would be finished. My car was waiting for me, shiny and clean, with all repairs complete and ready to go. More

Mike is an expert in his industry, and has a warming personality I seldom experience anymore. I would definitely recommend VW of Downtown Chicago and have them ask for Mike. personality I seldom experience anymore. I would definitely recommend VW of Downtown Chicago and have them ask for Mike. More

Adam was friendly, courteous, and communicative throughout my visit. Drop-off (even on a busy Monday morning) went smoothly. I’ll be coming back for future service. throughout my visit. Drop-off (even on a busy Monday morning) went smoothly. I’ll be coming back for future service. More