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Volkswagen of Downtown Chicago
Chicago, IL
3,050 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,050 reviews
April 30, 2025
I recently sold my Hyundai Sonata to Angel Guadalajara, and the whole process was super easy. Angel was laid-back, friendly, and made me feel comfortable from the start. He took a good look at my car, gave and the whole process was super easy. Angel was laid-back, friendly, and made me feel comfortable from the start. He took a good look at my car, gave me a fair offer, and explained everything without any pressure. I really appreciated how he worked with me to get the deal done smoothly. If you’re looking to sell or trade in your car, definitely reach out to Angel – he made everything simple and straightforward! More
by gareth
Employees Worked With
April 29, 2025
Everybody at Downtown Volkswagen are soo welcoming. . Lol also dog friendly...I came to trade in my car. They have a great selection on new or used cars.. . Lol also dog friendly...I came to trade in my car. They have a great selection on new or used cars.. More
by Gwisemen
Employees Worked With
April 29, 2025
Cameron the parts consultant provided excellent service in selling me some accessories for my 2025 Jetta GLI. I couldn’t be happier, thanks Cam! in selling me some accessories for my 2025 Jetta GLI. I couldn’t be happier, thanks Cam! More
by Sizzler69
Employees Worked With
April 29, 2025
Fantastic service, and friendly staff. Fred is always so helpful in the service center. Also, the service reminders are really great, my car has never run better. Fred is always so helpful in the service center. Also, the service reminders are really great, my car has never run better. More
by Daniella sents
Employees Worked With
April 29, 2025
Thank God Downtown Volkswagen had a Kbb (Kelly Blue Book) Department..... I wasn't sure if I was selling or trading. Clarence appraised my car, and brought me right to a salesmen named Jimmy. All sooo very h Department..... I wasn't sure if I was selling or trading. Clarence appraised my car, and brought me right to a salesmen named Jimmy. All sooo very helpful. I was able to trade in, an get something I like!!! More
by cecilburke
April 29, 2025
What a great experience! I was pre approved but Davis got me a better rate in no time ! In and out and happy. I was pre approved but Davis got me a better rate in no time ! In and out and happy. More
by N.summer.r
April 29, 2025
Dealership was very Pleasant customer Service was Great and everything was explained perfectly Thank You! Would recommend Down town to my friends and Family! and everything was explained perfectly Thank You! Would recommend Down town to my friends and Family! More
by SAYIRGARNER76
Verified CustomerApril 29, 2025
A Young man By the Name of Keion was a great help. He was patient and helped me explore the best options for my budget! Keep up the great work ! He was patient and helped me explore the best options for my budget! Keep up the great work ! More
by smith.treasure2000
Employees Worked With
April 29, 2025
Felt a bit pricey in terms of cost benefit for maintenance. The staff were great but the car wash could have been better maintenance. The staff were great but the car wash could have been better More
by HLAJR
Employees Worked With
April 29, 2025
I would highly recommend working with Celia. She’s has incredible knowledge of each and every vehicle you bring up. Celia is also kind and patient and went through great depth explaining my vehi She’s has incredible knowledge of each and every vehicle you bring up. Celia is also kind and patient and went through great depth explaining my vehicle. Please come see her and the team here at VW Downtown Chicago and the finance manager Baha is amazing More
by churnett11
