Volkswagen of Downtown Chicago

Came in for 70,000 service. Recommended have $2000 service I just had in March. List return home, was missing two lug nuts post tire rotation and oil was missing over a qua Recommended have $2000 service I just had in March. List return home, was missing two lug nuts post tire rotation and oil was missing over a quart after being changed Not a great experience More

The staff were friendly and the service was quick, except for the paperwork. I was kept waiting about half an hour before I was shown to the office of the agent who was preparing it for me and I had to go to for the paperwork. I was kept waiting about half an hour before I was shown to the office of the agent who was preparing it for me and I had to go to my representative’s desk to ask about it. More

Everyone was very helpful and friendly thanks for your help. Everything was amazing Thank you help. Everything was amazing Thank you More

Service was quick like always, big thanks to Luis on helping me out great costumer service helping me out great costumer service More

They are very helpful and resolved my problem I had Alonzo was able to fix my problem I had which my bottom engine cover was missing two bolts Alonzo was able to fix my problem I had which my bottom engine cover was missing two bolts More

It’s always a breeze to get an appointment, and staff is friendly, and prompt. The waiting area is clean, and has accommodations while you wait. And the location is ideal if you want to take a walk while yo friendly, and prompt. The waiting area is clean, and has accommodations while you wait. And the location is ideal if you want to take a walk while your vehicle is being serviced. More

I just picked up my car yesterday. Everything seems good. I hope it continues to be that way. Thank you for a good car so far. Everything seems good. I hope it continues to be that way. Thank you for a good car so far. More

Understanding, Fun, Attentive, Fresh, Clean, Modern, Quick, Relatable, Cool, Creative, Smart, Friendly, Enjoyable, Interesting, Intentional Quick, Relatable, Cool, Creative, Smart, Friendly, Enjoyable, Interesting, Intentional More

I want to give a huge thank you to Luis Tinoco for the outstanding service he provided to me and my family during our recent visit to Volkswagen. From the moment we arrived, Luis made us feel welcomed and outstanding service he provided to me and my family during our recent visit to Volkswagen. From the moment we arrived, Luis made us feel welcomed and taken care of. His communication was clear, honest, and consistent—we always knew what was happening with the vehicle and what to expect next. He respected our time, kept things moving efficiently, and made the entire process smooth and stress-free. Luis also went above and beyond with his follow-ups, checking in to make sure everything was going well and that we were satisfied even after we had left the dealership. Truly top-tier service. We’re grateful for his professionalism, kindness, and attention to detail. Highly recommend working with Luis if you’re looking for someone who genuinely cares and delivers excellent customer care. More

Love the customer service. I was helped quick and the service to my vehicle was done quick. I was helped quick and the service to my vehicle was done quick. More