Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen of Downtown Chicago
Chicago, IL
2,976 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,976 reviews
July 09, 2022
Berto was very helpful and kept me up to date on the progress of my vehicle! progress of my vehicle! More
by TBERRY3
Verified CustomerEmployees Worked With
Other Employees :
Adam Khamsot, Miguel Meza, Jaymi Garcia
July 05, 2022
Great service as we considered options for buying a new car. Very patient in explaining different options, financing etc. we are happy with both the professionalism and the new car! car. Very patient in explaining different options, financing etc. we are happy with both the professionalism and the new car! More
by Yshukrun
Employees Worked With
Mark Newton, Matt Kutyna, Fernando Castaneda
July 04, 2022
The car was ready when needed and work cost a little less than expected so yay than expected so yay More
by ABSINTHIUM
Employees Worked With
July 03, 2022
I loved working with Joanna. She knew every answer to every question I had! She was friendly and I enjoyed our conversations. If you’re getting a VW, make sure you see Joanna and She knew every answer to every question I had! She was friendly and I enjoyed our conversations. If you’re getting a VW, make sure you see Joanna and Neal! More
by ash.freedman21
Employees Worked With
Neil Lariosa, Joanna Davila, Neil Lariosa
July 02, 2022
Awesome service! !! Mike, Mark and Fernando are the best. I got the car I wanted at a great price. They really took care of me. Thanks guys !! Mike, Mark and Fernando are the best. I got the car I wanted at a great price. They really took care of me. Thanks guys More
by dmanmra1
July 01, 2022
The VW team did a great job being very transparent throughout my entire car buying process. I would highly recommend working with them especially Angie Berg. throughout my entire car buying process. I would highly recommend working with them especially Angie Berg. More
by Nick
Employees Worked With
Other Employees :
Joanna Davila, Ian Roth, Mark Newton, Dorry Adkins, Jon Fusha, Ruben Magana
June 30, 2022
Experience with sales person was great! A+. Management was professional but 100% pure bait and switch on pricing. On phone call, they said no markup beyond MSRP to get people in the door. O A+. Management was professional but 100% pure bait and switch on pricing. On phone call, they said no markup beyond MSRP to get people in the door. Once you are in the door, tune changed. They do not say markup. They will declare “premium” on vehicles due to supply and name everything under the sun to try to make a point. I understand there is a markup on VW ID.4 but these people want 17.5K over MSRP for the vehicle. Really? Really? At this point, I will be paying 5K or even 7.5K to their competition in the burbs. Out of courtesy, I will not list their competition here but a quick google search will get you a markup map updated by people’s real information. More
by lmaung
Employees Worked With
June 30, 2022
Service rep kept us posted on car’s repairs. That this VW repair shop is one of the best in the country gave us comfort and confidence in the work done. That this VW repair shop is one of the best in the country gave us comfort and confidence in the work done. More
by J.ANTONATOS
Employees Worked With
Adam Khamsot
